Change Manager
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Job Location:
Pasay - Philippines
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
- Position Summary
- We are seeking a ServiceNow Change Management Analyst to optimize change processes using the ServiceNow platform. The role combines ITIL-aligned change management practices ServiceNow configuration and workflow automation stakeholder coordination and reporting to reduce risk and improve deployment velocity. The ideal candidate has hands-on ServiceNow experience a strong understanding of change control processes and the ability to translate business requirements into platform improvements.
- Key Responsibilities
- Lead and manage the end-to-end change lifecycle in ServiceNow (creation review approval scheduling implementation validation closure).
- Configure and maintain ServiceNow Change Management modules workflows UI policies business rules and notifications to support process requirements.
- Design implement and maintain change models (standard normal emergency) and change templates.
- Facilitate change advisory board (CAB) meetings and related communications; prepare agendas risk summaries and decision logs.
- Partner with Release Configuration Incident Problem and Deployment teams to ensure coordinated and auditable change activities.
- Create and maintain operational runbooks and process documentation; provide training and onboarding for stakeholders and change owners.
- Implement automation for approvals risk scoring impact analysis and notifications to reduce manual effort and errors.
- Help Build dashboards and reports (performance compliance SLAs failed changes emergency change metrics) and present insights to leadership.
- Ensure compliance with audit and regulatory requirements for change controls and maintain a secure auditable trail of changes.
- Bachelors degree or equivalent work experience preferred.
- Less than 2 years of related experience.
- With experience in the IT field preferred.
- ITIL Foundations knowledge a plus but not required.
- PMP certification a plus but not required.
- Global business experience preferred.
- Experience and knowledge of change/project management principles methodologies and tools.
- Ability to present and communicate in small and large group settings.
- Customer Focused with a high degree of professionalism.
- Ability to work in a team environment as well as independently.
- Due to 24x7 global aspect of the customer must be able to adjust to flexible schedule as required may require minimal travel.
- Proficient level and experience in MS Office Excel MSWord Outlook PowerPoint Vision and Project.
- Ability to learn new processes quickly and to adapt well to frequent changes.
- Able to work effectively at all levels in an organization.
#LI-LD1 #LI-REMOTE
Required Experience:
Manager
About Company
Created in 1987, Stefanini is a $1B global IT provider of business solutions with locations in 40 countries across the Americas, Europe, Australia and Asia. With more than 25,000 employees, Stefanini provides onshore, offshore and nearshore IT services, including application developme ... View more
