Application Support Analyst
Share
Job Location:
Mumbai Suburban - India
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Position
The candidate will provide Level 1&2 support for the core banking ecosystem of the bank. The eco-sysem includes Applications related to Transaction Banking Financing Client Account management General Ledger and Financial reporting for local regulator or Head Office in Paris.
Main responsibilities
In close interaction with the various IT contributors you will
Provide L1 and L2 application production support to internal users for the banking operations
Perform system operations and administration tasks including checking and monitor multiple systems performance on a daily basis
Ensure maximum uptime for multiple production systems
Act as bridge between End Users and IT and handle the minor requests/incidents
Act as an incident owner work closely with resolution team for major incidents in the framework of Incident and Problem management processes
Work closely with internal users and external vendors to investigate and resolve production system issues
Coordinate and communicate system enhancement/bug fix requirements to respective software engineering teams
Work with different internal teams to maintain and upgrade the production systems
Participate in the Projects design and communicate on the requirements for better observability and high performance of the Production systems
Qualifications and Profile
The candidate should have minimum 5 years experience in application support with exposure in Banking industry
Technical Skills
Nice to have
Other Professional Skills and Mind-set
The candidate will provide Level 1&2 support for the core banking ecosystem of the bank. The eco-sysem includes Applications related to Transaction Banking Financing Client Account management General Ledger and Financial reporting for local regulator or Head Office in Paris.
Main responsibilities
In close interaction with the various IT contributors you will
Provide L1 and L2 application production support to internal users for the banking operations
Perform system operations and administration tasks including checking and monitor multiple systems performance on a daily basis
Ensure maximum uptime for multiple production systems
Act as bridge between End Users and IT and handle the minor requests/incidents
Act as an incident owner work closely with resolution team for major incidents in the framework of Incident and Problem management processes
Work closely with internal users and external vendors to investigate and resolve production system issues
Coordinate and communicate system enhancement/bug fix requirements to respective software engineering teams
Work with different internal teams to maintain and upgrade the production systems
Participate in the Projects design and communicate on the requirements for better observability and high performance of the Production systems
Qualifications and Profile
The candidate should have minimum 5 years experience in application support with exposure in Banking industry
Technical Skills
- Hand on experience on UNIX Shell scripting
- Hand on experience on RDBMS Oracle SQL & PL/SQL
- Exposure on Docker EE Kubernetes Argo CD.
- Exposure in DevOps tools like Jenkins Master Deploy etc.
- Exposure in Elastic search (KIBANA) Grafana
- Exposure in Financial Data warehouse and Business intelligence tool (SAP BI - Business Objects) is an advantage.
- Exposure in Control-M and any ETL tool is an advantage.
Nice to have
- Good knowledge of all phases of the system development and implementation life cycle (SDLC).
- Good understanding of Incident Problem and Change Management processes
Other Professional Skills and Mind-set
- Excellent communication and interpersonal skills.
- Strong analysis problem solving and troubleshooting skills.
- Self motivated and excellent team player.
- Perseverance and diligence towards attaining goals and effective time management.
Key Skills
- Administration And Accounting
- Hardware & Networking
- Assessment
- Cost Estimation
- ABAP
- Loans
