SRE Operations Manager Product Creation and Master Data (Latin America)

Job Location: Latin America

As our next SRE Operations Manager you will hold a leadership role in our Global Talent Hub. This role SRE Product Creation and Master Data (Latin America) is responsible for establishing Value Stream Observability. Additionally you will build and accelerate Chatbots to speed issue resolution. Your responsibilities will also include continuously seeking opportunities to drive reliability through improvements in products and platforms AI agents and automation. This role manages the impact of product/platform incidents end-to-end to complete resolution.

The manager will report to the Director Operations Brand Ops Supply Chain. You will serve as their squads technology and observability leader. Additionally you will be the key liaison to our engineering squads acting as the eyes and ears on the ground for global engineering leadership.

The mission is to drive an Automation and AI-first transformation in how our teams provide platform support to the applications within the value stream.

About the Job

We expect this role to evolve as our AI maturity its first phase a heavy focus will be on jump-starting and implementing Observability Chatbots and AI usage by demonstrating quick wins (hence the PoCs and pilots).

• Design implement and maintain observability frameworks (monitoring logging tracing) across the value stream.
• Lead incident response root cause analysis and postmortem processes to continuously improve reliability.
• Automate infrastructure and operational workflows.
• Integrate AI/ML-driven observability tools for predictive monitoring and anomaly detection.
• Partner with product supply chain and brand teams to align reliability practices with strategic goals.
• Advance ITSM maturity by strengthening incident problem and change management processes.
• Champion You Build It You Run It principles fostering ownership and accountability across engineering teams.
• Mentor and coach engineers on best practices in observability reliability and automation.

About You

• Bachelors degree in Computer Science Engineering or related field.
• 5 years of experience in software engineering or technology roles with at least 35 years in leadership positions.
• Significant exposure to AI/ML or data-driven automation projects in an operations context is required.
• Proven experience as an SRE DevOps Engineer or Reliability Engineer in complex distributed systems.
• Strong expertise with observability tools.
• Familiarity with AI/ML-driven monitoring solutions is a plus.
• Solid understanding of ITSM frameworks and operational maturity models.
• Excellent communication skillsable to translate technical reliability metrics into business impact.
• Calm structured leadership during incidents and crises.
• A strategic thinker who connects reliability engineering to business outcomes.
• A continuous improvement mindset relentlessly seeking optimization and measurable impact.
• A collaborative leader who thrives in cross-functional environments.
• Curiosity and adaptability in evolving technology landscapes with a passion for innovation.

LOCATION

FULL TIME/PART TIME

Current LS&Co Employees apply via your Workday account.