Billing Support Specialist

Bogotá - Colombia

Monthly Salary: Not Disclosed

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

Billing Support Specialist

Revenue Cycle Full-Time Remote
As a physician-founded and led organization ensuring everyone has access to quality healthcare is what inspires us. The magic weve created lies in Carbon Healths custom EHR and the collaboration among clinical teams engineers and designers who work side-by-side to deliver innovation like our hands free AI charting tool. Thats why we hire people who genuinely care about patients solving healthcare challenges and making a positive impact every day. Join us and help change the future of healthcare for the better.

THE JOB AT A GLANCE

The Billing Support Specialist is a frontline high-volume call center role responsible for assisting patients with billing questions through inbound calls and email correspondence. This role requires strong communication skills attention to detail and the ability to manage multiple inquiries simultaneously while maintaining accuracy empathy and professionalism. You will play a critical role in resolving billing issues processing claim resubmissions managing patient escalations and ensuring a positive patient experience.

WHAT YOULL DO
Handle a high volume of inbound patient calls related to billing inquiries in a timely and professional manner.

Respond to patient emails regarding billing claims and payments with clear accurate and thorough information within established email SLAs.
Research investigate and resolve patient billing issues ensuring all concerns are fully addressed.
Perform claim corrections and resubmissions to support timely and accurate reimbursement.
Review and update patient billing and insurance information to ensure records are accurate and complete.
Receive and manage patient escalations demonstrating strong de-escalation skills and escalating issues internally when necessary.
Maintain detailed documentation of all patient interactions escalations and resolutions in the system.
Escalate complex or unresolved billing issues to appropriate internal teams while keeping patients informed.
Collaborate with billing revenue cycle and cross-functional teams to streamline workflows and improve service efficiency.
Identify trends or recurring issues and provide feedback to help improve billing processes and the overall patient experience.
Maintain productivity and quality standards in a fast-paced high-volume call center environment.

ABOUT YOU

Strong verbal and written communication skills with the ability to empathize with patients and de-escalate concerns.
Experience in a high-volume call center or customer service environment.
2 years minimum experience in U.S. healthcare billing including physician and outpatient claims validating patient eligibility and familiarity with CPT and DX codes strongly preferred.
Working knowledge of medical billing insurance processes and claims workflows including PPO HMO EPO POS Medicare and Medicaid.
Knowledge of patient demographics coordination of benefits and primary/secondary determination rules.
Thrives in a fast-paced environment handling multiple billing and claim-related tasks while researching analyzing and resolving issues efficiently.
Familiarity with medical terminology basic anatomy and physiology.
Comfortable using Google Suite applications and working knowledge of Excel.
High attention to detail with the ability to manage multiple tasks and deadlines.
Ability to remain professional organized and patient-focused in a fast-paced setting.

Required Experience:

Billing Support Specialist Revenue Cycle Full-Time RemoteAs a physician-founded and led organization ensuring everyone has access to quality healthcare is what inspires us. The magic weve created lies in Carbon Healths custom EHR and the collaboration among clinical teams engineers and designers w...

Respond to patient emails regarding billing claims and payments with clear accurate and thorough information within established email SLAs.
Research investigate and resolve patient billing issues ensuring all concerns are fully addressed.
Perform claim corrections and resubmissions to support timely and accurate reimbursement.
Review and update patient billing and insurance information to ensure records are accurate and complete.
Receive and manage patient escalations demonstrating strong de-escalation skills and escalating issues internally when necessary.
Maintain detailed documentation of all patient interactions escalations and resolutions in the system.
Escalate complex or unresolved billing issues to appropriate internal teams while keeping patients informed.
Collaborate with billing revenue cycle and cross-functional teams to streamline workflows and improve service efficiency.
Identify trends or recurring issues and provide feedback to help improve billing processes and the overall patient experience.
Maintain productivity and quality standards in a fast-paced high-volume call center environment.

ABOUT YOU

Strong verbal and written communication skills with the ability to empathize with patients and de-escalate concerns.
Experience in a high-volume call center or customer service environment.
2 years minimum experience in U.S. healthcare billing including physician and outpatient claims validating patient eligibility and familiarity with CPT and DX codes strongly preferred.
Working knowledge of medical billing insurance processes and claims workflows including PPO HMO EPO POS Medicare and Medicaid.
Knowledge of patient demographics coordination of benefits and primary/secondary determination rules.
Thrives in a fast-paced environment handling multiple billing and claim-related tasks while researching analyzing and resolving issues efficiently.
Familiarity with medical terminology basic anatomy and physiology.
Comfortable using Google Suite applications and working knowledge of Excel.
High attention to detail with the ability to manage multiple tasks and deadlines.
Ability to remain professional organized and patient-focused in a fast-paced setting.

Required Experience: