Job Expectations

Build your career and Australias future.

Not many people can say they are working on building Australias future. With us youll be doing just that leaving a legacy for all Australians. Plus theres equal employment great training and true flexible working arrangements.

A fantastic opportunity has presented itself for a Field Services Capability and Development Lead reporting to the Executive Manager Field Training and Knowledge.

A bit about your role

As the Field Services Capability and Development Lead you will guide the transformation of how capability is built across nbns Field Services workforce. Stepping into a time of meaningful change you will help shift our learning ecosystem from traditional classroom models to a modern blended and competencybased approach that supports job readiness lifts operational performance and strengthens alignment with nbns strategic priorities and technical standards.

In this role you will shape the design and evolution of rolespecific learning pathways competency frameworks and blended learning experiences that span HFC Fixed Line Satellite FTTP and other key technologies. You will ensure these solutions set clear expectations embed consistent assessment practices and enable a skilled confident and futureready workforce. Your work will bring clarity to evolving capability needs supporting both internal and contracted technicians to learn grow and contribute with confidence.

Working closely with business leaders technical specialists and delivery partners you will codesign practical scalable learning experiences that reflect the realities of field work. You will also support the uplift of digital learning content champion the use of adaptive learning tools promote continuous improvement and help embed minimum training standards across the organisation. Through your collaborative approach you will nurture strong relationships helping the field community embrace change and adopt new ways of learning that enhance safety quality and operational excellence.

A bit about you

If this sounds like the role for you you will likely bring experience in learning and development with a strong grounding in adult learning principles instructional design and competencybased training. You feel confident designing blended learning experiences and working closely with operational teams field technicians and contracted workforces to ensure capability solutions are practical relevant and effective.

You will also be comfortable creating engaging digital learning content and have handson experience with eLearning authoring tools particularly Articulate 360. You enjoy crafting digital experiences that are accessible intuitive and aligned to learner needs and you take pride in bringing complex technical concepts to life in ways that help people feel supported and ready to succeed.

You may have experience engaging with technically complex environmentsideally telecommunications or related industriesand you enjoy translating technical requirements into clear purposeful learning pathways. You collaborate with openness and warmth building trusted relationships that help teams move through change with confidence and clarity.

You are thoughtful and adaptive with strong communication skills and a natural desire to support others through growth. Your commitment to continuous improvement curiosity and care helps you identify capability needs early and respond with balanced forwardthinking solutions. Above all you are motivated by uplifting others and strengthening capability across the field workforce in a way that supports nbns purpose and the communities we serve.

Life at nbn

To be part of nbn is to be part of something bigger. Theres so much more from here. Our pioneering spirit drives us forward every day. Together we help lift the digital capability of the nation by building and connecting Australias best fibre infrastructure into homes and businesses plus places and things everywhere. Were continuing to create Australias networka network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive flexible and supportive workplace where everyone can feel heard valued and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages nationalities abilities and cultures. Thats why we have a Reconciliation Action Plan Accessibility & Inclusion Plan offer 18 weeks of paid parental leave are a Pride in Diversity Platinum Employer and have active employee-led diversity here to see our list of employee benefitsand why were recognised as a WORK180 Endorsed Employer for Women and their Employer of Choice for 2025.

Equal Opportunities for All

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process please dont hesitate to contact us by or calling our Recruitment Accessibility Enquiry Line at. Please note this line is dedicated to accessibility-related enquiries for the purposes of recruitment and only enquiries related to accessibility adjustments will be answered. For other matters please visit our Contact Us page on our website.

Where to from here

If you think this role might be for you we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

Please note that this role is a 6-month Secondment opportunity and applications will close at midnight on Wednesday March 25th 2026.

To be eligible for this role you must have full working rights in Australia.

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