Technology Support II, Cash Equities Trading
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Join a dynamic team shaping the tech backbone of our equities trading operations where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member in Markets Technology Cash Equities Trading team you will play a vital role in ensuring the operational stability availability and performance of production application flows. Your efforts in troubleshooting maintaining identifying escalating and resolving production service interruptions across DMA algorithmic trading and highfrequency trading systems will support a seamless trader experience and a culture of continuous improvement.
Job responsibilities
- Analyze and troubleshoot endtoend production application flows supporting APAC cash equities desks (ECS Single Stock Program Trading Prime Equity Derivatives Futures & Options).
- Improve operational stability and availability through disciplined problem management rootcause analysis and recurrence prevention.
- Monitor production environments for anomalies (order flow integrity latency capacity) and address issues using standard observability tools.
- Assist in the escalation and clear communication of issues and resolutions to trading technology QA and platform stakeholders.
- Identify trends and assist in the management of incidents problems and changes across fullstack systems (including FIX connectivity OMS market gateways).
- Plan review and execute application releases into production coordinating change to minimize risk and ensure highquality deployments.
- Drive continuous improvement initiatives in monitoring stability resiliency and capacity; contribute DevOps automation and tooling.
- Act as regional subject matter expert for assigned products and applications; maintain runbooks alerts dashboards and oncall readiness.
Required qualifications capabilities and skills
- Bachelors degree in Computer Science or equivalent
- Formal training and / or certification in software development concepts and 2 years of experience troubleshooting resolving and maintaining production technology services.
- Strong knowledge of APAC equities markets and electronic trading products.
- Solid understanding of FIX protocol and Order Management Systems in a largescale trading environment.
- Proven experience in Linux/UNIX; ability to program in scripting languages for automation and diagnostics.
- Exposure to observability and monitoring tools and techniques; familiarity with incident and change processes under ITIL.
- Excellent analysis problemsolving and investigation skills; confident communicator with senior trading stakeholders.
Preferred qualifications capabilities and skills
- Python development experience (highly desirable).
- Experience supporting algorithmic trading and dark pools.
- Exposure to highfrequency and lowlatency trading including FPGAbased workflows.
- Familiarity with DevOps/SRE practices (CI/CD observability reliability engineering) and standard incident/change frameworks.
Key Skills
- Computer Science
- SQL
- Active Directory
- Customer Service
- Incident Management
- Access Points
- OS
- Asset Management
- Linux
- VPN
- User Accounts
- Desktop
- Backup
- Technical Support
- Application Support
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
