Commercial Operations Coordinator – LATAM Exports

Position Summary:

The Commercial Operations Coordinator is a strategic operational partner to the Latin America Exports Commercial Organization. This role provides high-quality value-adding support across contracts pricing regulatory processes forecasting and customer experience. Serving as the primary liaison between the Commercial Team and cross-functional stakeholders-including Customer Experience Regulatory Affairs Service & Repairs Legal and Compliance. The coordinator helps ensure timely execution operational accuracy and seamless support for distributors across the Latin America Export Region.

This role is essential in enabling sales acceleration maintaining operational discipline and strengthening overall commercial execution.

Key Responsibilities:

Commercial & Customer Support

• Deliver exceptional service to internal stakeholders and external distributor partners ensuring timely accurate and proactive communication.

Contract Management

• Manage distributor contracts throughout their full lifecycle including creation review approvals compliance tracking and renewal planning
• Act as the liaison between Regional Business Managers (RBMs) Legal and external stakeholders to ensure timely and compliant contract performance.

Pricing Governance

• Maintain accurate pricing policies ensuring adherence to established controls.
• Operationalize price increases manage Bullseye quotations update regional price lists and support commercial pricing governance.

Regulatory Liaison

• Partner with the Regulatory team and RBMs to support registration renewals track required documentation and maintain visibility on registration timelines.
• Ensure proper planning and proactive risk identification related to regulatory requirements in each market.

Service and Repairs Coordination

• Serve as the primary point of contact between distributors and the International Service & Repairs team.
• Coordinate repair requests follow up on service parts and quotations ensure service quality and promote high levels of customer satisfaction.

Distributor Forecast

• Support the commercial team by maintaining accurate weekly monthly and annual sales forecasts.
• Key liaison between SOP Team and RBMs to support consistency for pipeline visibility forecasting and management reporting.

Customer Experience liaison

• Bridge communication between RBMs the Customer Experience team and distributors on order status returns inventory availability fulfillment timelines and loaner kit requests.
• Monitor escalations and support timely resolution of customer-related issues.

Process Improvement & Operational Excellence

• Bridge communication between RBMs and the Customer Experience team on order status returns inventory availability fulfillment timelines and loaner kit requests.
• Monitor escalations and support timely resolution of customer-related issues.

Qualifications:

• Bachelors degree in Business Administration Engineering Supply Chain or related field
• 5 years in medical device commercial management in operations management commercial administration preferably in a regional or multi-country role.
• Strong knowledge of commercial administration processes Strong data analytical and organizational skills with a keen attention to detail
• Proficiency in ERP/MRP systems (SAP Oracle NetSuite or similar)
• Excellent communication and problem-solving abilities with a cross-functional mindset
• Excel/Powerpoint CRM (Salesforce) BI Tools (Power BI) and task management tools (Trello Notion etc)

This position is not eligible for employer based sponsorship.

Benefits:

CONMED offers a wide array of benefits to fit your unique needs. Visit our Benefits Page for more information.

• Competitive compensation
• Excellent healthcare including medical dental vision and prescription coverage
• Short & long term disability plus life insurance -- cost paid fully by CONMED
• Retirement Savings Plan (401K) -- CONMED matches your contributions dollar for dollar with the potential for up to 7% per pay period
• Employee Stock Purchase Plan -- allows stock purchases at discounted price
• Tuition assistance for undergraduate and graduate level courses

Know someone at CONMED Have them submit you as a referral before applying for this position to be eligible for our Employee Referral Program incentives!

CONMED is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply. The Know Your Rights: Workplace Discrimination is Illegal Poster reaffirms this commitment.

Colorado Residents: In any materials you submit you may redact or remove age-identifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

If you feel you need a reasonable accommodation pursuant to the ADA you are encouraged to contact us at option #5.