Service and Support Analyst Simphony POS & GEMpay

Miami, FL - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Position: Service and Support Analyst - Simphony POS & GEMpay

Location: Miami FL

Duration: Long Term Contract

Core Capabilities (Non-Negotiable)

Configure and troubleshoot POS workstations onsite
- Understand full register setup (CPU monitor scale scanner cash drawer printer card reader badge reader).
- Trace and correctly reconnect cables (serial/COM/peripherals).
- Replace or swap hardware cleanly without creating new issues.
Diagnose issues independently
- Identify root cause (hardware vs configuration vs transaction issue).
- Avoid unnecessary disassembly.
- Think logically through troubleshooting steps without needing a script.
Validate fixes end-to-end
- After any change test:
  - Sale transactions
  - Credit card processing
  - Badge/employee charges
  - Peripheral functionality (drawer scale printer etc.)
- Leave the site only when fully verified.
Execute inventory and documentation accurately
- Capture device models and serial numbers across locations.
- Maintain clean spreadsheets/matrices.
- Meet deadlines without hand-holding.
Handle real-world operational pressure
- Respond during peak times (open close lunch rush).
- Work in a 24/7 healthcare environment where downtime matters.
- Be comfortable being the only tech onsite.
Communicate clearly and proactively
- Explain whats happening and what was done.
- Escalate early when stuck.
- Work effectively with an offsite support partner.
Be physically local and deployable
- Miami-based.
- Able to travel across hospital locations quickly.

Strongly Preferred

The person must be able to walk into a hospital fix a POS station correctly the first time fully test it document it and leave without anyone needing to babysit them.
Experience with Oracle/Micros POS or retail POS systems.
Experience in healthcare or multi-site enterprise retail environments.
Comfortable supporting seasonal setups pop-up sales kiosks or new tech rollouts

Position: Service and Support Analyst - Simphony POS & GEMpay Location: Miami FL Duration: Long Term Contract Core Capabilities (Non-Negotiable) Configure and troubleshoot POS workstations onsite Understand full register setup (CPU monitor scale scanner cash drawer printer card reader badge rea...