IT Deskside Support Analyst

Schiller Park, IL - USA

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client provides services to the travel industry including catering onboard retail food service provisioning and food logistics and is a supplier to many major airlines.

Job Title: IT Deskside Support Analyst

Location: Schiller Park IL 60176

Duration: 3 Months

Job Type: Temporary Assignment

Work Type: Onsite

Shift: 1st Shift (9:00 AM - 5:00 PM - Flexible)

Job Description:

Summary:

The IT Deskside Support Analyst provides 1st and 2nd line technical support to business users and assists with IT-related activities across one or more local sites. The role focuses on resolving IT incidents and service requests raised through the Clients IT Service Desk ensuring high-quality and timely support to maintain business operations.
Working closely with IT colleagues and external vendors the analyst supports local hardware software and network environments ensuring that all systems operate reliably and in line with Clients IT standards and processes.

Support and Maintenance

Deliver deskside and remote technical support for business users to ensure stable and reliable IT operations
Troubleshoot and resolve incidents escalated via the Global Service Desk.
Log and track all activities in the IT Service Management (ITSM) tool.
Prioritize tasks effectively while keeping users informed of progress.
Escalate complex issues to senior IT teams or third-party providers when required.

Asset Management

Assist in managing IT hardware assets in accordance with lifecycle management processes.
Support the installation setup and relocation of desktops laptops and peripherals.
Maintain accurate asset records and report on equipment status and availability.
Ensure the safe handling and disposal of IT hardware following company procedures.
Promote the use of standard approved IT equipment and configurations.

Collaboration and Continuous Improvement

Contribute to effective teamwork and ongoing service improvement.
Participate in team meetings and knowledge-sharing activities.
Travel between nearby Client offices when required to provide on-site support.
Home base EWR2 Travel required to JFK LGA and EWR1 on rotating weeks.
Support the introduction and rollout of new IT tools and technologies.
Maintain strong working relationships with IT colleagues and end users.
Carry out additional IT support tasks as reasonably assigned.

Education:

Completed vocational training as an IT specialist or a comparable technical qualification in Information Technology.
Certifications such as CompTIA A Microsoft Certified: Modern Desktop Administrator Associate or ITIL Foundation are an advantage.

Work Experience:

2 years of experience in IT support service desk or a technical support environment.
Experience providing 1st and 2nd line support for hardware software and end-user devices.
Familiarity with IT Service Management (ITSM) systems and basic ITIL principles.
Exposure to supporting users in an international or multi-site environment is a plus.

Technical/Language Skills:

Good knowledge of Windows operating systems Microsoft 365 and common business applications.
Basic understanding of Active Directory network connectivity and VPN technologies.
Experience supporting laptops desktops printers and mobile devices.
Familiarity with remote support tools and ticketing systems (e.g. ServiceNow).
Strong troubleshooting and problem-solving skills with a customer-first mindset.
Fluent English (written and verbal) and local language knowledge.

Core Competencies Required:

Customer Focus: Delivers prompt courteous and effective support to all users.
Accountability: Takes ownership of assigned tasks and follows through to resolution.
Teamwork: Works collaboratively and supports colleagues to achieve common goals.
Communication: Explains technical information clearly to non-technical users.
Adaptability: Remains flexible and calm under pressure in a fast-paced environment.
Continuous Learning: Proactively develops skills and keeps knowledge up to date.

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client provides services to the travel industry including catering onboard retail food service provisioning and food logi...