Support Engineer Systems Engineer
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Job Location:
Manassas, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Support Engineer / Systems Engineer (Windows & RHEL)
Location: Manassas VA (United States)
Experience: 5 10 years
Work Model: Onsite/Hybrid
Certifications: Microsoft / Red Hat (Plus)
We are seeking a Systems Engineer to join the Windows & RHEL Services Squad. This role focuses on building maintaining and providing L2 operational support for enterprise Windows and Linux platforms across bare metal and virtualized environments.
Key Responsibilities-
Design build configure test and maintain Windows and Linux platforms based on agreed requirements.
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Implement and operate solutions in a DevOps/Agile squad model.
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Deploy infrastructure and software following change management processes.
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Provide L2 support for Windows/Linux platforms and related infrastructure components.
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Troubleshoot complex OS and performance issues and drive continuous improvement through automation and knowledge sharing.
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Collaborate with internal/external customers and cross-functional teams to ensure customer satisfaction.
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Create and maintain technical documentation; prepare and deliver customer presentations as needed.
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Participate in on-call rotation and occasional weekend support when required.
Windows & Linux
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Strong Windows Server and Active Directory administration
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Strong Red Hat Enterprise Linux (RHEL) administration and OS deployment
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Advanced troubleshooting for OS/performance issues
Storage & Infrastructure
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Knowledge of enterprise storage protocols: NFS SMB iSCSI
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Filesystem administration and tuning: NTFS XFS ext4
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Experience with backup monitoring and hardware lifecycle processes
Virtualization
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Hands-on experience with VMware vSphere and/or Microsoft Hyper-V
Networking
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Solid fundamentals in TCP/IP routing DNS load balancing
IT Operations
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Understanding of ITIL and operational change management principles
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Automation/Scripting: Ansible Python
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PowerShell
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Familiarity with YAML/JSON and Git version control
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Adaptable and comfortable in a changing environment
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Strong ownership and accountability
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Clear communication and collaboration skills
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Ability to work effectively in an Agile squad model
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Windows Administration: 4 years
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Linux Administration: 4 years
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Troubleshooting: 5 years
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Customer Support (L2): 4 years
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Network Fundamentals: 4 years
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Server Virtualization: 4 years
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Automation (Ansible/Python): 1 year (preferred)
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
