LMS Support Specialist

Frisco, TX - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

LMS Support Specialist
3months
TX - Frisco

Job Summary:
The LMS Support Specialist provides first-line support for the organizations Learning Management System by responding to user tickets related to access permissions and basic system issues. This role focuses on operational support-resetting passwords updating administrative access for managers and resolving common user issues-while escalating more complex system problems as needed.

Key Responsibilities
Respond to LMS user tickets related to:

Password resets
User access and role/permission updates
Manager and administrator access changes
Troubleshoot common LMS issues using documented procedures
Escalate complex or system-level issues to the appropriate team
Maintain accurate records of ticket resolutions and access changes
Follow established security and access control guidelines
Communicate clearly with users regarding issue resolution and next steps
Assist with basic reporting or audits as requested (limited scope)

Skills & Qualifications

Comfort working in ticketing systems and following standard workflows
Strong attention to detail especially around access and permissions
Clear written communication skills for user-facing responses
General technical aptitude and ability to learn systems quickly
Basic Excel skills (filters formatting; formulas a plus but not required)
Experience with user provisioning or access management
Familiarity with service desk or helpdesk environments

LMS Support Specialist 3months TX - Frisco Job Summary: The LMS Support Specialist provides first-line support for the organizations Learning Management System by responding to user tickets related to access permissions and basic system issues. This role focuses on operational support-resetting pas...