Associate Technical Support Analyst

The Associate Technical Support Analyst plays a critical role in delivering high-touch white-glove technical support to senior leadership and key stakeholders across the organization. This position is responsible for ensuring a seamless secure and highly reliable technology experience for executives in office environments remote work settings and during travel.

The role requires a highly professional IT support specialist with strong technical troubleshooting skills exceptional communication abilities and a proactive service mindset. The Associate Technical Support Analyst operates in fast-paced and high-visibility environments where discretion responsiveness and technical precision are essential.

Working as part of the Executive IT Support team this individual collaborates closely with infrastructure security and enterprise technology teams to resolve issues efficiently while maintaining the highest levels of service quality and confidentiality. The role also supports executive meetings presentations and corporate events by ensuring technology systems function flawlessly.

Key Responsibilities

Executive Technical Support

• Provide high-touch white-glove technical support for executives senior leaders and VIP stakeholders.

• Deliver rapid troubleshooting and resolution of hardware software network and collaboration tool issues.

• Support executives across multiple environments including corporate offices remote work locations and travel scenarios.

• Configure deploy and maintain executive devices including laptops mobile devices tablets and peripherals.

• Ensure seamless connectivity to enterprise systems secure networks and collaboration platforms.

Endpoint and Device Management

• Install configure and maintain Windows and macOS workstations mobile devices and related technologies.

• Perform device imaging provisioning updates and lifecycle management.

• Manage endpoint configurations patches and security policies in accordance with organizational standards.

• Troubleshoot issues related to operating systems productivity tools conferencing platforms and enterprise applications.

Meeting Event and Presentation Support

• Provide on-site or remote support for executive meetings board meetings and high-profile events.

• Prepare conference rooms audio-visual systems and collaboration technologies to ensure flawless presentations.

• Troubleshoot live technical issues during meetings and presentations with minimal disruption.

• Coordinate with corporate events teams and AV specialists to support executive-level functions.

Incident and Service Management

• Respond to service requests and incidents with a strong sense of urgency and professionalism.

• Document technical issues troubleshooting steps and resolutions within the IT service management system.

• Escalate complex issues to specialized IT teams while maintaining ownership and communication with stakeholders.

• Monitor recurring issues and proactively recommend long-term solutions.

Security and Compliance

• Maintain strict adherence to corporate security standards and best practices.

• Support secure device configurations encryption and authentication protocols.

• Handle sensitive information with a high degree of discretion and confidentiality.

• Partner with cybersecurity teams to ensure executive systems remain protected against emerging threats.

Cross-Functional Collaboration

• Work closely with enterprise IT teams including infrastructure networking cybersecurity and applications.

• Collaborate with facilities events teams and executive assistants to coordinate technology support needs.

• Participate in IT projects related to workplace technology improvements and executive support services.

Qualifications :

Required Qualifications

• Bachelors degree in Information Technology Computer Science or a related field or equivalent practical experience.

• 25 years of experience in IT support help desk operations or executive technical support.

• Experience supporting Windows and macOS operating systems.

• Strong troubleshooting skills across hardware operating systems networking and enterprise software.

• Experience supporting collaboration platforms such as Microsoft Teams Zoom or similar tools.

• Knowledge of mobile device management (MDM) and endpoint management platforms.

• Excellent written and verbal communication skills with the ability to interact professionally with senior leadership.

• Demonstrated ability to manage multiple priorities in fast-paced environments.

• Strong attention to detail and commitment to delivering exceptional customer service.

Preferred Qualifications

• Experience supporting executive leadership or VIP technology environments.

• Familiarity with enterprise identity and access management systems.

• Knowledge of endpoint management tools such as Microsoft Intune Jamf or similar platforms.

• Experience supporting audio-visual systems and conference room technologies.

• Industry certifications such as CompTIA A Network or Microsoft certifications.

Additional Information :

What can you expect from us:

• Opportunities to learn and develop every day through a wide range of programs.
• Internal digital platforms that promote self-learning.
• Development programs according to Leadership skills.
• Specialized training according to the role.
• Learning experiences with internal and external providers.
• We love to celebrate success which is why we have recognition programs for seniority behavior leadership moments of life among others.
• Financial wellness programs that will help you reach your goals in all stages of life.
• A flexibility program that will allow you to balance your personal and work life adapting your working day to your lifestyle.
• And because your family is also important to us they can also enjoy benefits such as our WellnessLine thousands of Agreements and Discounts Scholarship programs for your children Aid Plans for different moments of life among others.

Work Authorization: RRS Group will not sponsor applicants for work visas in connection with this position. Future sponsorship will not be considered. 

Work Hours: Varies upon the needs of the global department.

RRS Company is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. RRS will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

RRS Group will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

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Remote Work :

Yes

Employment Type :

Full-time