Hybrid Technical Analyst II (Production Support SQL ServiceNow)

Atlanta, GA - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Title: Hybrid Technical Analyst II (Production Support / SQL / ServiceNow)
Pay Rate Range: $45.00 $50.00/hr.
Employment Type: Contract Through December 31 2026 (extension possible)
Schedule: Full-time Monday Friday
Location: Atlanta GA 30328 (Hybrid 2 days onsite per week if local)
Job Code: 1477466

Job Overview

Tekberry is seeking a highly qualified and motivated Technical Analyst II to support our client a global leader in automotive technology and digital services. This role is responsible for maintaining the operational stability data integrity and reliability of multiple production platforms that support inspection capture verification auction integrations and customer-facing systems.

The Technical Analyst II will perform proactive monitoring incident response technical troubleshooting and cross-team coordination to ensure uninterrupted workflows regulatory compliance and strong customer experience. This position works closely with engineering product DevOps and business teams to quickly resolve production issues and maintain system reliability.

As a Tekberry W2 employee you will have access to health benefits including medical dental vision and 401(k) options.

Key Responsibilities

Production Monitoring & Incident Response
Perform daily system health checks across production systems integrations pipelines and scheduled jobs
Identify and resolve stuck records failed jobs transmission errors and processing delays
Execute manual remediation including record reprocessing retrying failed jobs and resetting system statuses
Triage system alerts and determine appropriate response or escalation
Manage incidents and tickets using ITSM tools such as ServiceNow

Data Integrity & Workflow Reliability
Ensure inspection verification and listing data flows properly through validation and delivery pipelines
Investigate VIN validation errors decoding failures duplicate records and location mismatches
Validate record consistency across databases internal tools and customer portals
Maintain reference tables templates configurations and system rules

Integrations & System Deliveries
Monitor ETL pipelines batch jobs polling queues and external system integrations
Troubleshoot delivery failures involving SFTP FTP AWS S3 and external endpoints
Investigate delayed or missing data deliveries and coordinate retransmission when necessary

Customer & Internal Support
Serve as an escalation point for operational issues involving customers inspectors auctions and internal teams
Document incident findings remediation steps and system behavior in ticketing systems
Collaborate with Engineering DevOps and Product teams to resolve systemic issues
Support onboarding and configuration for new customers integrations and workflows

Access & Compliance Management
Provision and manage user access across supported systems
Perform access reviews and ensure compliance with security and audit requirements
Support SOC2 operational checks and maintain accurate documentation

Must-Have Qualifications

Approximately 5 years of experience in IT production support technical operations or system analysis
Experience using ITSM platforms such as ServiceNow
Strong SQL skills and experience working with databases and DB IDE tools
Experience using system monitoring or operational support tools
Strong analytical and troubleshooting skills
Experience working in high-availability production environments
Excellent customer service and communication skills
Ability to manage multiple incidents and prioritize issues effectively

Preferred Qualifications

Experience supporting enterprise platforms or SaaS environments
Familiarity with ETL pipelines batch processing and integration monitoring
Experience troubleshooting SFTP/FTP integrations or cloud storage platforms such as AWS S3
Experience supporting audit or compliance environments such as SOC2
Experience mentoring junior analysts or improving operational processes

Tekberry offers a $100 referral bonus for qualified candidates who are hired as a result of an employee referral.

We need hard-working reliable employees. If you are interested in this position and meet the qualifications listed above please apply today!

Tekberry is proud to be an Equal Opportunity Employer and a certified Minority Business Enterprise (MBE) and Disadvantaged Business Enterprise (DBE). All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability veteran status or any other protected status.

By applying to Tekberry you agree to receive occasional text messages regarding job opportunities. Standard messaging and data rates may apply.

#INDHP

Title: Hybrid Technical Analyst II (Production Support / SQL / ServiceNow) Pay Rate Range: $45.00 $50.00/hr. Employment Type: Contract Through December 31 2026 (extension possible) Schedule: Full-time Monday Friday Location: Atlanta GA 30328 (Hybrid 2 days onsite per week if local) Jo...

Job Overview

As a Tekberry W2 employee you will have access to health benefits including medical dental vision and 401(k) options.

Key Responsibilities