Benefits Administrator

Benefits Administrator

The Benefits Administrator position is responsible for assisting prioritizing and delivering the day-to-day operations of Client USA benefits programs (group health dental vision short-term and long-term disability life insurance accident plan flexible spending plan retirement plans EAP assistance leave of absence etc.) including day to day interactions with external benefits vendors facilitating and coordinating internal transactions including invoicing participating in calendar governance activities (audit government reporting annual filings etc.) and manage employees requests.

Indeed this position provides excellent customer service care and compassion to offer the best employee experience in meeting their needs and ensuring employees know/understand what benefits are offered by the company answering any questions they have by communicating with insurance and savings providers to resolve issues. It includes to objectively clarify situation identify problems and work proactively on their solutions and sometime share difficult information.

The Benefits Administrator as a member of the NORAM Center of Excellence for Compensation and Benefits International Mobility and Immigration will collaborate primarily with USA HR Partners and PSS to ensure alignment and co-execution of the implementation of USA Benefits (health wellbeing insurance leave and EAP) policies and processes.

Essential Functions / Key Areas of Responsibility

These below key areas and task responsivities listed are essential and not limited when related to Benefits administration -

Support core Benefits administration and operations

Maintain quality of our benefits data base:

o Work closely with the HRIS team to monitor the flow of benefit information including Workday Benefit Solver Fidelity and payroll.

o Ensure its timely complete and accurate maintenance.

o Update and keep employee records

o Monitor data cleaning establish and maintain records files and data resources. or update with providers (Workday Businessolver Fidelity payroll..)

o Handle any troubleshooting procedures

Secure our invoice processing externally and internally :

o Process Benefit-related invoices as needed. Coordinate with Client Finance when necessary.

o Partner with carriers brokers and internal finance accounting teams to gather employee data and oversee the processing of monthly billings and the preparation of vouchers for payment of administrative fees for all group plans when needed

Provide Employee Support as such but not limited to:

Perform customer service functions by answering benefit-related employee requests and questions.

Escalation point for 1st Point benefit queries.

Advise employees of their benefit options direct or via PSS KISS system

Maintain Benefits websites.

Secure the reliability of our Benefits Payroll

Audit and ensure timely payment of monthly premiums and/or solve issues

Perform weekly audits of the benefit deductions for payroll.

Support the overall Benefits administration priorities such as but not limited

HIPAA : Plan and execute HIPAA training for the staff that touches benefits. This should be fully documented and completed by October of each year.

COBRA : Work with the COBRA Administrator to ensure timely notices when needed

Prepare data for the non-discrimination test and respond to census requests from vendors.

Support Client Wellbeing administration program

Participate in the creation and development of our new well-being platform. Promote Energize for Life throughout the year.

Ensure the administration of the program and check employees eligibility

Follow enrollment and participation statistics to identify possible improvement in communication plan

Update training materials (new employee guide specific portal information update)

Create wellbeing/benefits related communication emails

Provide distribution list and necessary approvals to 1st Point HR (5 business days in advance requested)

Support 1st Point HR and this includes but is not limited to:

Respond to employees tier 2 and above Benefits related cases in ServiceNow (KISS) meeting required SLAs.

Respond to specific benefits related questions (not knowledgeable to 1st Point HR)

Record personal info update/dependent info update in Benefit Solver that were not updated via the Workday integration typically only override situation or non-integration fields

Verify QLE Pending Transactions (30-day deadline miss eligibility verification approvals)

Troubleshoot HSA requests

Troubleshoot FSA requests

Assist for Retirement questions (retiree population questions - medical / pension payments)

Solve Wellbeing Questions/issues with guidance on how to complete benefits related forms (as needed)

Support the Leave of Absence employee process as a critical liaison and this includes but is not limited to

Coordinate with the LOA Administrator as needed for benefit portion of Leaves.

o Prepare Direct Billing in coordination with BenefitSolver.

o Maintain uniform consistent approach to issues. Document as necessary.

o Facilitate the employee leave experience between the employee the manager and the HR team

Minimum Requirements:

Bachelors degree in Business Administration Human Resources or a similar field of study with a minimum of 2 years of relevant experience as Benefits Administrator or no degree with 5 years of relevant experience as a Benefits Administrator

In-depth knowledge of different benefit plans

Hands-on experience with HR Information Center (Shared Service 1st point utilizing ServiceNow)

Hands-on experience with WorkDay

Intermediate Excel Pivot tables and V-lookups Graphing. Mail-merge. Formulas

Preferred Qualifications

Hands-on experience with data analysis

Critical thinker and problem-solving skills

Team player

Good time-management skills

Great interpersonal and communication skills