Sr Business Analyst Amazon Connect

Owings Mills, MD - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Interested candidates send me the resumes to /Sae Sudhhirr/Desk: ( Ext:3280)/Email:

Job Position: Sr Business Analyst Amazon Connect

Duration: Full time

Location: OwingsMillsMD

Job Description

Must Have Technical/Functional Skills

Senior Business Analyst with a senior level of knowledge of Amazon Connect and preferably previous experience with telecom infrastructure

Roles & Responsibilities

Lead requirements gathering process analysis and documentation for contact center and telephony projects with a focus on Amazon Connect.

Translate business needs into actionable technical requirements and user stories for development teams.

Collaborate with stakeholders to identify opportunities for workflow automation and improved customer engagement.

Evaluate and recommend enhancements to telephony infrastructure ensuring scalability reliability and security.

Serve as a subject matter expert on Amazon Connect including IVR routing reporting and integration with CRM systems.

Work closely with vendors and third-party partners to ensure robust and compliant telephony solutions.

Develop and maintain process maps business cases and project documentation.

Support user acceptance testing (UAT) training and change management efforts. Monitor performance metrics and analyze data to inform continuous improvement initiatives.

Interested candidates send me the resumes to /Sae Sudhhirr/Desk: ( Ext:3280)/Email: Job Position: Sr Business Analyst Amazon Connect Duration: Full time Location: OwingsMillsMD Job Description Must Have Technical/Functional Skills Senior Business Analyst with a senior level of knowl...