DHCF DCAS Sr Intgrtd Eligibility Sys Trainer
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Job Location:
Washington, AR - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for Sr Intgrtd Eligibility Sys Trainer (Min 16 years of exp) ONSITE (Webcam interview)
POSITION DESCRIPTION
DIRECT CLIENT Position
Number of positions:1
Length: 6-20Months
Location: Washington DC 20002
Immediate interviews Webcam interview
Please Note that this position is ONSITE
Senior level Integrated Eligibility Systems Trainer with proven professional experience in the design development and delivery of Eligibility systems training.
Tlooking for a Senior Integrated Eligibility Systems Trainer who will be responsible for designing developing and delivering training for the Integrated Eligibility system supporting MAGI SNAP and TANF programs. The incumbent will collaborate with other team members and Organizational Change Management leadership to deliver training and develop and maintain training materials and training schedules.
The incumbent will become an integral part of the Team building relationships with frontline staff and their leadership.
The core duties associated with the role are as follows:
Analyze design develop and test industry-standard training materials in support of ongoing continuing improvement and new releases.
Provide hands-on support for frontline workers and their supervisors.
Deliver quality training with measurable outcomes.
Conduct post-training assessments including observations. Assist in establishing best-practices for Level 1 Level 2 and Level 3 assessments.
Analyze system support tickets to identify training and support needs.
Mentor other eligibility trainers in best practices for adult learning.
Minimum Education/Certification Requirements:
Bachelors degree in Information Technology or related field or equivalent experience
Behavior Characteristics:
Adaptable
Analytical
Goal-Orientated/Driven/Self-Starter
Tlooking for a Senior Integrated Eligibility Systems Trainer who will be responsible for designing developing and delivering training for the Integrated Eligibility system supporting MAGI SNAP and TANF programs. The incumbent will collaborate with other team members and Organizational Change Management leadership to deliver training and develop and maintain training materials and training schedules.
The incumbent will become an integral part of the Team building relationships with frontline staff and their leadership.
The core duties associated with the role are as follows:
Analyze design develop and test industry-standard training materials in support of ongoing continuing improvement and new releases.
Provide hands-on support for frontline workers and their supervisors.
Deliver quality training with measurable outcomes.
Conduct post-training assessments including observations. Assist in establishing best-practices for Level 1 Level 2 and Level 3 assessments.
Analyze system support tickets to identify training and support needs.
Mentor other eligibility trainers in best practices for adult learning.
Minimum Education/Certification Requirements:
Bachelors degree in Information Technology or related field or equivalent experience
Behavior Characteristics:
Adaptable
Analytical
Goal-Orientated/Driven/Self-Starter
JOB DESCRIPTION
Responsibilities:
1. Coordinates IT project management engineering maintenance QA and risk management.
2. Plans coordinates and monitors project activities.
3. Develops technical applications to support users.
4. Develops implements maintains and enforces documented standards and procedures for the design development installation modification and documentation of assigned systems.
5. Provides training for system products and procedures.
6. Performs application upgrades.
7. Performs monitoring maintenance or reporting on real- time databases real-time network and serial data communications and real-time graphics and logic applications.
8. Troubleshoots problems.
9. Ensures project life-cycle is in compliance with District standards and procedures.
10. Candidates should possess demonstrated experience in Learning Management System (LMS) design and development. This includes proficiency in eLearning authoring tools (e.g. Articulate or comparable platforms)
11. Candidates should possess experience conducting user acceptance testing (UAT) and the ability to design build and validate training cases within a system training environment to support instructional delivery and system reinforcement
Minimum Education/Certification Requirements:
Bachelors degree in Information Technology or related field or equivalent experience
Responsibilities:
1. Coordinates IT project management engineering maintenance QA and risk management.
2. Plans coordinates and monitors project activities.
3. Develops technical applications to support users.
4. Develops implements maintains and enforces documented standards and procedures for the design development installation modification and documentation of assigned systems.
5. Provides training for system products and procedures.
6. Performs application upgrades.
7. Performs monitoring maintenance or reporting on real- time databases real-time network and serial data communications and real-time graphics and logic applications.
8. Troubleshoots problems.
9. Ensures project life-cycle is in compliance with District standards and procedures.
10. Candidates should possess demonstrated experience in Learning Management System (LMS) design and development. This includes proficiency in eLearning authoring tools (e.g. Articulate or comparable platforms)
11. Candidates should possess experience conducting user acceptance testing (UAT) and the ability to design build and validate training cases within a system training environment to support instructional delivery and system reinforcement
Minimum Education/Certification Requirements:
Bachelors degree in Information Technology or related field or equivalent experience
Required/Desired Skills
Candidates must have ALL the Required skills in order to be considered for the position. Desired or Highly Desired skills are a PLUS but may NOT be required.
Skill Matrix
| Experience with Business workflow processes | Required / Desired | Amount | of Experience |
| 16 yrs planning coordinating and monitoring project activities | Required | 16 | Years |
| 16 yrs leading projects ensuring they are in compliance with established standards/procedures | Required | 16 | Years |
| Bachelors degree in IT or related field or equivalent experience | Required | 0 | |
| Experience presenting information and/or delivering in-person training. | Required | 10 | Years |
| Prof. with a wide variety of technology and software including Word Excel Access PowerPoint Outlook Acrobat Skype for Business Visio Snag etc. | Required | 8 | Years |
| Expert knowledge of the principles and practices of adult learning. | Required | 10 | Years |
| Advanced knowledge of instructional methods and training techniques. | Required | 10 | Years |
| Ability to facilitate training sessions. | Required | 10 | Years |
| Ability to evaluate the effectiveness of training techniques. | Required | 8 | Years |
| Ability to communicate information and ideas clearly verbally and in writing based on the needs of the audience. | Required | 10 | Years |
| Ability to manage multiple&competing priorities with short to use judgment&critical thinking to interpret prioritize& follow policy | Required | 6 | Years |
| Experience training the IBM C ram CGISS and HCR modules. | Highly desired | 2 | Years |
| Experience training Integrated Eligibility systems to frontline workers. | Required | 2 | Years |
| Experience with SNAP TANF and Medicaid programs and policy. | Highly desired | 2 | Years |
Key Skills
- Performance Testing
- Organizational skills
- Classroom Experience
- Learning Technology
- Instructional Design
- Customer Support
- IT Service Management
- LMS
- Software Testing
- Training & Development
- Adobe Captivate
- Public Speaking
