Contractor Support to CAPDEV Quality Management Branch – Quality Assurance Analyst

Must Have

• Evidence-based quality reporting
• IBM Rational ELM / DOORS Next
• Independent QA auditing
• ISO 9001 Quality Management System
• Quality assurance for engineering processes
• Requirements engineering support
• Requirements repository management

Nice To Have

• Continuous Process Improvement (CPI)
• Corrective and Preventative Actions (CPA) management
• DOTMLPFI requirements development
• NATO lifecycle management (LCM) processes
• Performance assessment (cost schedule scope risk)
• Quality metrics and KPI benchmarking
• SOP and directive development

JOB DESCRIPTION
Position Overview
The Contractor Support to CAPDEV Quality Management Branch Quality Assurance Analyst will provide independent quality assurance requirements support and process improvement expertise to NATOs Capability Development Directorate (CAPDEV). The Quality Management Branch (QMB) ensures capability development outputs services and products meet NATO quality standards align with strategic guidance and comply with policies and lifecycle management processes.

Background

1. DCOS Capability Development (CAPDEV) acts as the Supreme Allied Commander Transformations Director for guidance direction and co-ordination of the activities and resources of the Capability Development Directorate. CAPDEV is responsible to:

• Identify and prioritize Alliance capability shortfalls from short to long term along a continuum of holistic capability development.
• Lead the determination of required capabilities and prioritization of shortfalls to inform the delivery of materiel and non-materiel solutions across the Doctrine Organization Training Materiel and Leadership Personnel Facilities and Interoperability (DOTMLPFI) lines of effort to enable a holistic approach to capability development ensuring improved interoperability deploy ability and sustainability of Alliance Forces.

2. The CAPDEV Quality Management Branch (QMB) provides a capability development quality assurance process and is responsible for developing and managing the CAPDEV Quality Management System (QMS) providing independent risk based assurance of capability development processes to ensure that outputs products and services meet customer expectations and comply with NATO Policies and Standards whilst ensuring that Portfolio Program Project Management best practices and standards are implemented throughout the capability lifecycle. The QMB:

• Conducts independent Quality Assurance and audit of processes functions and activities and quality control of outputs for compliance with agreed quality criteria and metrics or authorized exception processes.
• Supports Capability and Program Directors by performing independent assessments of performance (cost schedule scope performance and risk) against agreed tolerances.
• Produces risk-based quality reports and quantified improvement opportunities: leveraging process metrics to forecast benefits and efficiencies
• Identifies and ensures resolution of Corrective and Preventative Actions (CPA) to manage risk and remediate issues defects and deficiencies identified during audit and assurance reviews. Supports the identification and capture of programmatic and capability risks on behalf of the accountable risk owners to develop actionable recommendations and potential response activities.
• Leverages metrics and KPIs for external benchmarking of performance against comparable organizations and within and between internal teams.
• Fosters a culture of quality and Continuous Process Improvement through monitoring measurement and analysis and supports process owners in implementation of Continuous Process Improvement activities to improve quality of output to increase the maturity of internal processes and to prevent issues defects and deficiencies.
• Supports CUR/UR and other acquisition processes to ensure quality and consistency across NATO requirements management and NATO life cycle management (LCM) processes
• Supports Business Analysts and Capabilities Program Directors to maintain the quality of capability requirements and traceability throughout the lifecycle of the capability.
• Ensures that capabilities requirements are developed to NATO Standards across all Doctrine Organization Training Materiel Leadership Process Facilities and Interoperability (DOTMLPFI) lines of development and that dependencies with other capabilities are identified and managed.

Responsibilities

• Provide independent quality assurance of information management products and processes and quality reports for CAPDEV leadership.
• Provide quality assurance expertise in support of HQ SACTs program management and requirements engineering and specifically in support of Requirements Managers undertaking the Identification elicitation capture analysis evaluation integration and maintenance of high-quality capability (business) requirements.
• Support the ongoing development and maintenance of the requirements repository and requirements related information and the achievement and maintenance of the organizations requirements and quality expectations.
• Support the development and maintenance of processes relating to capability development and delivery. Contribute to the development of directives and standard operating procedures that relate to capability development and delivery including requirements development and management and the ACT Requirements Repository.
• Contributes to organizational continual process improvement activities.
• Participate in workshops seminars conferences and meetings in support of the activities above.
• Perform additional tasks as required by the COTR related to the labor category.

Essential Qualifications

• A University Degree in engineering management information systems accounting economics finance business administration public administration operations research program and project management or related disciplines.
• Five years experience in the last 10 in the field of quality assurance including requirements for engineering processes.
• Demonstrated minimum NATO or National SECRET clearance with the appropriate national authority for the duration of the contract.
• Nationality of one of the NATO Countries.
• Demonstrated proficiency in English as defined in STANAG 6001 (Standardized Linguistic Profile (SLP) 3333 - Listening Speaking Reading and Writing) or equivalent.
• Demonstrable recent (i.e. in the last 5 years) experience working in support of processes that were formally certified in accordance with the ISO 9001 standard.
• Experience with IBM Rational Engineering Lifecycle Management (ELM) DOORS Next or equivalent tool for quality assurance and requirements engineering including personal use of quality assurance tools for evidence-based quality reporting.