Product OwnerEngagement Manager

Minnetonka, MN - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Product Owner/Engagement Manager
Location: Minnetonka MN (Onsite)
Job Type: Contract

Tax Term: C2C/W2

Top Skills Required :

1. CSM in ServiceNow

2. ServiceNow Fundamentals

3. Scripting in ServiceNow

Job Description/ Responsibilities :

Define and manage the CSM product roadmap by aligning capabilities with business goals leading strategic planning and ensuring prioritization of features and enhancements while maintaining a clear actionable backlog that supports agile delivery and efficient development workflows. Drive cross-functional collaboration with developers business analysts and stakeholders to ensure scalable business-aligned solutions delivered within project timelines and actively contribute to agile ceremonies such as sprint planning reviews and retrospectives coordinating UAT and demos for validation against business needs. Additionally support change management by developing training materials user guides and communication plans that facilitate adoption of new tools and processes and ensure smooth transitions across teams.

Required Qualifications:

Experience: 5 years as a PO with significant focus on ServiceNow particularly CSM and CMDB.

Platform Expertise: In-depth knowledge of CSM CMDB Service Portal workflow automation Performance Analytics and integrations.

Agile/Scrum Mastery: Strong understanding of Agile principles sprint planning backlog management user story creation and SAFe methodologies.

Product Vision: Ability to build product roadmaps define strategy and drive digital product advancement.

Technical Acumen: Familiarity with integrations (APIs) scripting (JavaScript) and reporting tools.

ServiceNow Certified Implementation Specialist Customer Service Management (CIS-CSM)

Years of Experience: 12.00 Years of Experience

Job Title: Product Owner/Engagement Manager Location: Minnetonka MN (Onsite) Job Type: Contract Tax Term: C2C/W2 Top Skills Required : 1. CSM in ServiceNow 2. ServiceNow Fundamentals 3. Scripting in ServiceNow Job Description/ Responsibilities : Define and manage the CSM product roadmap by aligning...