CIS Analyst

Kansas City, KS - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Role: CIS Analyst

Location: Kansas City MO

Position Summary

The IT Systems Developer I/II is responsible for the development configuration integration support and optimization of our Customer Information System (CIS) Cayenta.

This role supports core CIS functional areas including billing collections customer care and analytics. The position also provides technical support and enhancements for the customer portal (MyMeter) system integrations with the Meter Data Management (MDM) system Fusion Financials and Work Management System (Maximo) and enterprise reporting using IBM Cognos Analytics.

The successful candidate will work closely with Customer Service Billing Finance Metering and Operations teams to ensure accurate data flow reliable system performance and a high-quality customer experience. Ideal candidate will have development experience in Cayenta or similar customer care and billing system.

Key Responsibilities

CIS Development & Support

Configure develop and maintain enhancements within the Cayenta CIS platform.
Support functional areas including:
- Billing and rate configuration
- Payment processing
- Collections workflows
- Customer service processes
- Analytics and data inquiries
Troubleshoot system issues perform root cause analysis and implement corrective actions.
Support system upgrades patches and change management processes.
Maintain technical documentation and configuration records.

Integration & Interface Management

Develop monitor and support integrations between:
- CIS and Meter Data Management (MDM) systems
- CIS and Work Management Systems (Maximo)
- CIS and the MyMeter customer portal
Support APIs web services batch processes and automated jobs.
Ensure data integrity accuracy and reconciliation across systems.

Customer Portal Support

Support functionality and enhancements within the MyMeter portal.
Collaborate with business teams to improve digital self-service features.
Investigate and resolve customer-facing billing and usage discrepancies.

Reporting & Business Intelligence

Develop and maintain operational financial and utility reports using IBM Cognos Analytics.
Create dashboards and ad hoc reporting solutions for business stakeholders.
Ensure data consistency between CIS transactions and enterprise reporting systems.
Support audit and regulatory reporting requirements.

Collaboration & Process Improvement

Partner with business units to gather requirements and translate them into technical solutions.
Identify opportunities to improve system automation performance and efficiency.
Participate in cross-functional projects related to system enhancements and digital transformation initiatives.

Qualifications

Education & Experience

Bachelors degree in Computer Science Information Systems or related field (or equivalent experience).
3 5 years of experience supporting enterprise applications.
Experience with utility Customer Information Systems; Cayenta experience strongly preferred.
Experience developing reports in IBM Cognos Analytics or similar BI tools.

Technical Skills

Strong SQL skills and experience with relational databases.
Experience with:
- API integrations (REST/SOAP)
- Batch processing and job scheduling
- Data mapping and ETL processes
- System configuration within enterprise platforms
Understanding of utility industry systems including:
- Meter Data Management (MDM)
- Work Management Systems (EAM)
Familiarity with SDLC methodologies and IT change management practices.

Core Competencies

Strong analytical and troubleshooting skills.
Ability to translate business requirements into technical solutions.
Excellent communication and documentation skills.
High attention to detail and commitment to data accuracy.
Ability to work independently and collaboratively in a team environment.

Role: CIS Analyst Location: Kansas City MO Position Summary The IT Systems Developer I/II is responsible for the development configuration integration support and optimization of our Customer Information System (CIS) Cayenta. This role supports core CIS functional areas including billing collect...