Sr Intgrtd Eligibility Sys Trainer

Washington, AR - USA

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Position Title & Code: Sr Intgrtd Eligibility Sys Trainer

Location: Washington DC

Project End Date: 09/30/2026 (With Possible extension to next fiscal year)

Description:

Senior level Integrated Eligibility Systems Trainer with proven professional experience in the design development and delivery of Eligibility systems training.

This position is housed under the Office of the Chief Technology Officer in direct support of the DC Access System (DCAS). DCAS is looking for a Senior Integrated Eligibility Systems Trainer who will be responsible for designing developing and delivering training for the Integrated Eligibility system supporting MAGI SNAP and TANF programs. The incumbent will collaborate with other team members and Organizational Change Management leadership to deliver training and develop and maintain training materials and training schedules.
The incumbent will become an integral part of the DCAS Team building relationships with frontline staff and their leadership.

The core duties associated with the role are as follows:

Analyze design develop and test industry-standard training materials in support of ongoing continuing improvement and new releases.
Provide hands-on support for frontline workers and their supervisors.
Deliver quality training with measurable outcomes.
Conduct post-training assessments including observations. Assist in establishing best-practices for Level 1 Level 2 and Level 3 assessments.
Analyze system support tickets to identify training and support needs.
Mentor other eligibility trainers in best practices for adult learning.
This individual will be working closely with DCAS and its partner agencies to ensure the agencies priorities are met. This is a position in the DC Access System (DCAS) project.

Minimum Education/Certification Requirements:

Bachelors degree in Information Technology or related field or equivalent experience

Behavior Characteristics:

Adaptable
Analytical
Goal-Orientated/Driven/Self-Starter

Responsibilities:

Coordinates IT project management engineering maintenance QA and risk management.
Plans coordinates and monitors project activities.
Develops technical applications to support users.
Develops implements maintains and enforces documented standards and procedures for the design development installation modification and documentation of assigned systems.
Provides training for system products and procedures.
Performs application upgrades.
Performs monitoring maintenance or reporting on real- time databases real-time network and serial data communications and real-time graphics and logic applications.
Troubleshoots problems.
Ensures project life-cycle is in compliance with District standards and procedures.
Candidates should possess demonstrated experience in Learning Management System (LMS) design and development. This includes proficiency in eLearning authoring tools (e.g. Articulate or comparable platforms)
Candidates should possess experience conducting user acceptance testing (UAT) and the ability to design build and validate training cases within a system training environment to support instructional delivery and system reinforcement

Minimum Education/Certification Requirements:

Bachelors degree in Information Technology or related field or equivalent experience.

Skill Assessment: (Please include the years of experience last used and brief description on skills below information is to be submitted along with the resume)

Skill	Required / Desired	Amount of Experience	Years Used
16 yrs planning coordinating and monitoring project activities	Required	16 Years
16 yrs leading projects ensuring they are in compliance with established standards/procedures	Required	16 Years
Bachelors degree in IT or related field or equivalent experience	Required
Experience presenting information and/or delivering in-person training.	Required	10 Years
Prof. with a wide variety of technology and software including Word Excel Access PowerPoint Outlook Acrobat Skype for Business Visio Snag etc.	Required	8 Years
Expert knowledge of the principles and practices of adult learning.	Required	10 Years
Advanced knowledge of instructional methods and training techniques.	Required	10 Years
Ability to facilitate training sessions.	Required	10 Years
Ability to evaluate the effectiveness of training techniques.	Required	8 Years
Ability to communicate information and ideas clearly verbally and in writing based on the needs of the audience.	Required	10 Years
Ability to manage multiple & competing priorities with short deadlines. Ability to use judgment & critical thinking to interpret prioritize& follow policy	Required	6 Years
Experience training the IBM C ram CGISS and HCR modules.	Highly desired	2 Years
Experience training Integrated Eligibility systems to frontline workers.	Required	2 Years
Experience with SNAP TANF and Medicaid programs and policy.	Highly desired	2 Years

Position Title & Code: Sr Intgrtd Eligibility Sys Trainer Location: Washington DC Project End Date: 09/30/2026 (With Possible extension to next fiscal year) Description: Senior level Integrated Eligibility Systems Trainer with proven professional experience in the design development and d...

Position Title & Code: Sr Intgrtd Eligibility Sys Trainer

Location: Washington DC

Project End Date: 09/30/2026 (With Possible extension to next fiscal year)

Description:

Senior level Integrated Eligibility Systems Trainer with proven professional experience in the design development and delivery of Eligibility systems training.

This position is housed under the Office of the Chief Technology Officer in direct support of the DC Access System (DCAS). DCAS is looking for a Senior Integrated Eligibility Systems Trainer who will be responsible for designing developing and delivering training for the Integrated Eligibility system supporting MAGI SNAP and TANF programs. The incumbent will collaborate with other team members and Organizational Change Management leadership to deliver training and develop and maintain training materials and training schedules.
The incumbent will become an integral part of the DCAS Team building relationships with frontline staff and their leadership.

The core duties associated with the role are as follows:

Analyze design develop and test industry-standard training materials in support of ongoing continuing improvement and new releases.
Provide hands-on support for frontline workers and their supervisors.
Deliver quality training with measurable outcomes.
Conduct post-training assessments including observations. Assist in establishing best-practices for Level 1 Level 2 and Level 3 assessments.
Analyze system support tickets to identify training and support needs.
Mentor other eligibility trainers in best practices for adult learning.
This individual will be working closely with DCAS and its partner agencies to ensure the agencies priorities are met. This is a position in the DC Access System (DCAS) project.

Minimum Education/Certification Requirements:

Bachelors degree in Information Technology or related field or equivalent experience

Behavior Characteristics:

Adaptable
Analytical
Goal-Orientated/Driven/Self-Starter

Responsibilities:

Coordinates IT project management engineering maintenance QA and risk management.
Plans coordinates and monitors project activities.
Develops technical applications to support users.
Develops implements maintains and enforces documented standards and procedures for the design development installation modification and documentation of assigned systems.
Provides training for system products and procedures.
Performs application upgrades.
Performs monitoring maintenance or reporting on real- time databases real-time network and serial data communications and real-time graphics and logic applications.
Troubleshoots problems.
Ensures project life-cycle is in compliance with District standards and procedures.
Candidates should possess demonstrated experience in Learning Management System (LMS) design and development. This includes proficiency in eLearning authoring tools (e.g. Articulate or comparable platforms)
Candidates should possess experience conducting user acceptance testing (UAT) and the ability to design build and validate training cases within a system training environment to support instructional delivery and system reinforcement

Minimum Education/Certification Requirements:

Bachelors degree in Information Technology or related field or equivalent experience.

Skill Assessment: (Please include the years of experience last used and brief description on skills below information is to be submitted along with the resume)

Skill	Required / Desired	Amount of Experience	Years Used
16 yrs planning coordinating and monitoring project activities	Required	16 Years
16 yrs leading projects ensuring they are in compliance with established standards/procedures	Required	16 Years
Bachelors degree in IT or related field or equivalent experience	Required
Experience presenting information and/or delivering in-person training.	Required	10 Years
Prof. with a wide variety of technology and software including Word Excel Access PowerPoint Outlook Acrobat Skype for Business Visio Snag etc.	Required	8 Years
Expert knowledge of the principles and practices of adult learning.	Required	10 Years
Advanced knowledge of instructional methods and training techniques.	Required	10 Years
Ability to facilitate training sessions.	Required	10 Years
Ability to evaluate the effectiveness of training techniques.	Required	8 Years
Ability to communicate information and ideas clearly verbally and in writing based on the needs of the audience.	Required	10 Years
Ability to manage multiple & competing priorities with short deadlines. Ability to use judgment & critical thinking to interpret prioritize& follow policy	Required	6 Years
Experience training the IBM C ram CGISS and HCR modules.	Highly desired	2 Years
Experience training Integrated Eligibility systems to frontline workers.	Required	2 Years
Experience with SNAP TANF and Medicaid programs and policy.	Highly desired	2 Years