Senior Trainer

Position Title & Code: Senior Trainer

Location: Washington DC 20002

Project End Date: 09/30/2026 (With Possible extension to next fiscal year)

Description:

• Senior Trainer shall design drive manage measure and report on all training activities related to the DCAS project.
• This position is housed under the Department of Health Care in direct support of the DC Access System (DCAS) division. DCAS is looking for a Senior Integrated Eligibility Systems Trainer who will be responsible for designing developing and delivering training for the Integrated Eligibility system supporting Medical SNAP and Cash programs. The incumbent will collaborate with other team members and Organizational Change Management leadership to deliver training and develop and maintain training materials and training schedules. The incumbent will become an integral part of the DCAS Team building relationships with frontline staff and their leadership.

The core duties associated with the role are as follows:

• Analyze design develop and test industry-standard training materials in support of on-going continuing improvement and new releases.
• Provide hands-on support for front-line worker and their supervisors.
• Deliver quality training with measurable outcomes.
• Conduct post-training assessments including observation. Assist in establishing support tickets to identify training and support needs.
• Mentor other eligibility Trainers in the best practices for adult learning.
• This is a position in the DC Access System (DCS) project. Minimum Education/Certification requirements: bachelors degree in information Technology or related field or equivalent experience Behavior Characteristics.
• Adaptable
• Analytical
• Goal-Orientated/Driven/Self-Starter

Responsibilities:

• Coordinates IT project management engineering maintenance QA and risk management.
• Plans support users
• Develops technical applications to support users.
• Develops implements maintains and enforces documented standards and procedures for design development installation modification and documentation of assigned systems.
• Provides training for system products and procedures.
• Performs application upgrades.
• Performs monitoring maintenance or reporting on real-time databases real-time.
• network and serial data communications and real-time graphics and logic applications.
• Troubleshoots problems.
• Ensures project life cycle is following District standards and procedures. Minimum Education/Certification Requirements: bachelors degree in information technology or related field or equivalent experience.
• Candidates should possess demonstrated experience in Learning Management System (LMS) design and development. This includes proficiency in eLearning authoring tools (e.g. Articulate or comparable platforms)
• Candidates should possess experience conducting user acceptance testing (UAT) and the ability to design build and validate training cases within a system training environment to support instructional delivery and system reinforcement

Minimum Education/Certification Requirements:

• Bachelors degree in information technology or related field or equivalent experience.

Responsibilities:

• Coordinates IT project management engineering maintenance QA and risk management.
• Plans coordinates and monitors project activities.
• Develops technical applications to support users.
• Develops implements maintains and enforces documented standards and procedures for the design development installation modification and documentation of assigned systems.
• Provides training for system products and procedures.
• Performs application upgrades.
• Performs monitoring maintenance or reporting on real- time databases real-time network and serial data communications and real-time graphics and logic applications.
• Troubleshoots problems.
• Ensures project life-cycle is in compliance with District standards and procedures.

Minimum Education/Certification Requirements:

• Bachelors degree in Information Technology or related field or equivalent experience.

Skill Assessment: (Please include the years of experience last used and brief description on skills below information is to be submitted along with the resume)