International Service Delivery Manager (Toxicology Customer Operations)
Share
Job Location:
Oxfordshire - UK
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
JOB DESCRIPTION:
About Abbott
Abbott is a global healthcare leader creating breakthrough science to improve peoples health. Were always looking towards the future anticipating changes in medical science and technology.
The Opportunity
At Abbott Toxicology a part of Abbotts Diagnostics family of businesses we bring together dedicated experts and advanced technologies to support toxicology testing services across a wide range of industry sectors globally. Delivering critical insights that aid in the detection treatment and management of substance use and exposure. Our mission is to provide reliable timely and actionable information that supports safer and healthier outcomes for individuals and communities.
Our Toxicology Business is currently recruiting for a new International Service Delivery Manager to support the International Drug & Alcohol testing service across 400 collecting partners globally. The role would be based in our Abingdon (Oxfordshire) office with travelling required (10%).
As an International Service Delivery Manager you will be responsible for ensuring the delivery of exceptional service to our international customers particularly within the Maritime and Aviation sectors. This role will manage relationships with international collection partners overseeing contracting onboarding and training and ensure adherence to all international collection protocols. You will also lead the UAE service delivery team driving performance compliance and customer satisfaction.
What Youll Do
- Lead the UAE service delivery team fostering a highperformance customerfocused culture.
- Own the endtoend international customer experience across the Maritime and Aviation sectors.
- Build and manage relationships with international collection partners including onboarding training and performance management.
- Design and maintain international collection protocols to ensure consistency and compliance.
- Handle international customer complaints with professionalism and urgency.
- Work crossfunctionally to ensure aligned and efficient international service delivery.
- Oversee product and sample import/export supply chain coordination and external suppliers.
- Monitor service metrics and partner performance to identify trends and drive improvements.
- Ensure compliance with international regulatory standards and internal policies.
- Champion a culture of learning accountability and operational excellence.
Required qualifications/Profile
- Degreelevel education or equivalent experience.
- Proven experience leading international customer service or operations teams ideally in regulated industries.
- Understanding of Maritime and Aviation service environments would be an asset.
- Experience managing thirdparty providers and global partnerships.
- Strong capability to lead remote multicultural teams.
- Knowledge of international compliance and service delivery standards.
- Proficiency with CRM and service management tools.
- Inspires high performance across international teams.
- Acts with empathy urgency and a customerfirst mindset.
- Challenges the status quo driving innovation in service delivery.
- Resultsdriven with a focus on continuous improvement.
- Builds trust and supports wellbeing across diverse teams.
- Displays resilience and adaptability in a dynamic global environment.
Working at Abbott
At Abbott you can do work that matters grow and learn care for yourself and family be your true self and live a full life. You will have access to:
- Career development with an international company where you can grow the career you dream of.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity working mothers female executives and scientists.
Connect with us at on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is
N/AIn specific locations the pay range may vary from the range posted.
JOB FAMILY:
Customer Service
DIVISION:
TOX ARDx Toxicology
LOCATION:
United Kingdom > Abingdon : 21 Blacklands Way
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes 10 % of the Time
MEDICAL SURVEILLANCE:
No
SIGNIFICANT WORK ACTIVITIES:
Keyboard use (greater or equal to 50% of the workday)
Required Experience:
Manager
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
WHO WE ARE CREATING LIFE-CHANGING TECHNOLOGY From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s ... View more
