Library Service Support Assistant
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Job Location:
Merthyr Tydfil - UK
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
1 month contract with a local authority
Job Purpose
- To support the delivery of a consistent highquality library service across the County Borough. The role contributes to the achievement of strategic short and longterm objectives for the Library Service supports delivery against the Welsh Public Library Standards and ensures a firstclass customer experience for users visitors and nonusers. The post also supports the maintenance of library stock records and the physical library environment.
Key Duties/Accountabilities
- Staff issue desks and enquiry points within borough libraries.
- Respond to customer enquiries in person by telephone and via email referring complex queries to senior staff as appropriate.
- Maintain correct shelving sequencing and condition of library stock.
- Support stock control stock editing reservations suggestions and interlibrary loans.
- Assist users with ICT both individually and in group settings.
- Support the organisation of meetings and events including room setup refreshments and opening/closing library buildings.
Essential Experience Required
- Previous customer service experience (desirable).
- Experience working with the public in a frontfacing service environment.
- Experience handling cash and maintaining records is beneficial.
Essential Qualifications Required
- ECDL or equivalent computer qualification or demonstrable IT competency.
- Minimum of 3 GCSEs (including English Language) a recognised BTEC qualification or equivalent relevant experience.
- Clean current driving licence.
Additional information to note
- Working Hours: 37 hours per week.
- Driving Licence required.
- Varying shift pattern as it will be a three week rota. May include 1 Saturday (9:00 - 13:00) every three weeks. Generally the hours are 9:00 - 18:00.
- High Street Merthyr Tydfil Merthyr Tydfil County Borough CF47 8AF United Kingdom
- We work on bi-weekly schedule.
The role closes on 23rd April 2026 apply ASAP.
Required Skills:
To support the delivery of a consistent highquality library service across the County Borough. The role contributes to the achievement of strategic short and longterm objectives for the Library Service supports delivery against the Welsh Public Library Standards and ensures a firstclass customer experience for users visitors and nonusers. The post also supports the maintenance of library stock records and the physical library environment
Required Education:
To support the delivery of a consistent highquality library service across the County Borough. The role contributes to the achievement of strategic short and longterm objectives for the Library Service supports delivery against the Welsh Public Library Standards and ensures a firstclass customer experience for users visitors and nonusers. The post also supports the maintenance of library stock records and the physical library environment
