Technical Support Manager (Saas Healthcare)
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Introduction
As the leading medical recruitment agency in South Africa our client has an exciting opportunity for a Technical Support Manager to be based in Gauteng.
The client
Our client is a South African technology company delivering secure cloud-based digital solutions tailored to healthcare environments. Their platforms support operational efficiency through web and mobile applications designed to enhance practice management and clinical workflows.
The opportunity
The Technical Support Manager will lead the technical support function for web and mobile applications ensuring efficient resolution of first and second line support queries while managing a small team. This role requires a confident client-facing technical leader with strong troubleshooting capability SaaS platform experience and the ability to oversee system configuration deployment and client onboarding within healthcare-focused environments.
Responsibilities:
- Manage and oversee first and second line technical support for web and mobile applications
- Act as the escalation point for complex technical and system-related queries
- Lead mentor and manage a small technical support team
- Ensure efficient handling tracking and resolution of support requests
- Perform system configuration deployment and implementation tasks
- Support client onboarding and ongoing system usage
- Collaborate with development teams to enhance system performance and user experience
- Assist with the development and maintenance of training materials
- Travel to client sites when required to support implementation and configuration
- Contribute to quality assurance processes and continuous system improvement
Requirements:
- Min 2 years experience in similar role in senior capacity (team lead manager)
- Min 5 years experience within technical support for web and mobile applications
- Fluent in English written and spoken
- Based in Gauteng Johannesburg or Pretoria
- Proven experience managing first and second line support functions
- Strong problem-solving and troubleshooting skills
- Experience managing and mentoring a small team
- Proficiency in SQL
- Strong general Microsoft knowledge across core applications
- Experience working with SaaS products and cloud-based platforms
- Experience with configuration and deployment processes
- Previous quality assurance experience advantageous
- Healthcare industry experience highly advantageous including exposure to practice management systems or clinical applications
- Previous healthcare provider background beneficial within private healthcare and medical allied health or nursing
- Professional and confident in client-facing environments
- Willingness to travel when required
Benefits
- Market-related and negotiable remuneration based on experience
- Opportunity to work within a growing healthcare technology environment
- Leadership role with client engagement exposure
- Innovative and collaborative working culture
Location: Johannesburg or Pretoria Gauteng
Does this sound like the right role for you Send your cv through to to start your application.
Please be advised that you will be contacted by Medipath Healthcare Recruitment within 14 days should we wish to proceed with your application. Similarly if you are not contacted by Medipath Healthcare Recruitment please accept your application as unsuccessful. Your CV will automatically be added to our database and we could be contacting you should a suitable position arise.
Required Experience:
Manager
Key Skills
- Revenue Cycle Management
- HIPAA
- Healthcare Management
- PMBOK
- Microsoft Outlook
- Project Leadership
- Data Management
- Project Management
- Affiliate Marketing
- Project Management Software
- Supervising Experience
- Workday
