Customer Service & Sales Support Administrator
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Job Location:
Birmingham - UK
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Customer Service & Sales Support Administrator
Pay: 12.78 per hour (25917.84 annual equivalent)
We are recruiting on behalf of our client for a Customer Service & Sales Support Administrator to join their friendly fully office-based team. This role combines customer service quotations returns and sales administration offering excellent variety and responsibility.
The Role
Working as part of a small supportive team you will be responsible for managing customer queries processing quotations coordinating faulty returns and supporting the sales function to ensure smooth day-to-day operations and excellent customer satisfaction.
You will play a key role in ensuring all customer interactions quotations returns and administrative processes are handled efficiently professionally and accurately.
Key Responsibilities
Customer Service & Returns
Sales & Quotations Support
The Ideal Candidate
Job Ref: HP322
Hollyfield Personnel does not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 7 working days of your application you should presume that your application was unsuccessful. By applying for this vacancy you are giving permission for Hollyfield Personnel to contact you and retain your details.
Pay: 12.78 per hour (25917.84 annual equivalent)
- Temp (1213 weeks) to Permanent
- Location: Witton Birmingham
- Hours: Monday to Friday 8:30am 5:00pm 39 hours per week
- Holiday: 25 days annual leave plus bank holidays
We are recruiting on behalf of our client for a Customer Service & Sales Support Administrator to join their friendly fully office-based team. This role combines customer service quotations returns and sales administration offering excellent variety and responsibility.
The Role
Working as part of a small supportive team you will be responsible for managing customer queries processing quotations coordinating faulty returns and supporting the sales function to ensure smooth day-to-day operations and excellent customer satisfaction.
You will play a key role in ensuring all customer interactions quotations returns and administrative processes are handled efficiently professionally and accurately.
Key Responsibilities
Customer Service & Returns
- Handling customer queries and complaints via email and telephone
- Processing customer returns and arranging replacement orders
- Raising and managing carrier claims
- Coordinating faulty returns and liaising directly with suppliers
- Logging and updating customer records accurately within the CRM system
Sales & Quotations Support
- Raising and amending proforma quotations
- Managing and responding to the quotes inbox efficiently
- Liaising with the Business Development Manager regarding special pricing
- Updating and maintaining the CRM system
- Managing invoices and related administrative tasks
- Responding to emails professionally politely and with strong grammatical accuracy
- Supporting both the Customer Service and Sales teams with general administrative duties as required
The Ideal Candidate
- Previous experience within customer service and/or sales administration (essential)
- Confident polite and professional communication skills
- Excellent telephone manner and listening skills
- Strong IT skills including Microsoft Word Excel Outlook CRM systems service email systems and in-house databases
- Highly organised with strong attention to detail
- Reliable and able to prioritise workload effectively
- Able to remain calm under pressure
- Comfortable working independently and as part of a small team
Job Ref: HP322
Hollyfield Personnel does not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 7 working days of your application you should presume that your application was unsuccessful. By applying for this vacancy you are giving permission for Hollyfield Personnel to contact you and retain your details.
Required Experience:
Unclear Seniority
About Company
Hollyfield Personnel is a Recruitment Agency based in Sutton Coldfield that work hard to deliver a personal, bespoke approach with all of our clients and candidates alike.
