Boden Technical Business Analyst

Hyderabad - India

Monthly Salary: Not Disclosed

Experience Required: 3-5years

Posted on: 1 hour ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Technical Business Analyst (Application Support Engineer)

Location: Hyderabad OR Pune

Experience: 5 Years

Position type: FTE

Requirements

Job Description:

We are looking for a dedicated and experienced Technical Business Analyst to join our application support team focusing on resolving issues for our Shopify-based systems. The ideal candidate will have over 7 years of experience in technical analysis and support roles with a strong ability to troubleshoot and resolve issues quickly. Prior experience with Shopify is a significant advantage.

Key Responsibilities:

Issue Resolution: Analyze diagnose and resolve technical issues that arise within the Shopify environment working closely with developers stakeholders and support teams.
Requirement Analysis: Gather analyze and document requirements for issue resolutions and enhancement requests from various business units.
Root Cause Analysis: Perform thorough root cause analysis for recurring problems and work with the development team to implement lasting solutions.
Prioritization & Triage: Effectively prioritize incoming issues based on business impact and urgency ensuring critical issues are resolved promptly.
Collaboration: Work collaboratively with the Shopify development team to provide clear and actionable information for issue resolution and to improve system performance.
Client Interaction: Communicate effectively with business stakeholders to understand their issues provide regular updates and guide them through resolution processes.
Process Improvement: Identify opportunities to streamline support processes and suggest improvements for faster and more efficient resolutions.
Documentation: Maintain up-to-date documentation of support processes known issues resolutions and best practices for future reference.
Monitoring & Reporting: Track support metrics and generate regular reports on issue trends and resolution efficiency.

Qualifications:

Experience: 5 years of experience as a Technical Business Analyst or Application Support Engineer preferably in a fast-paced high-volume environment.
Technical Proficiency:
- Strong understanding of web technologies including HTML CSS JavaScript and APIs.
- Familiarity with Shopify or similar e-commerce platforms is a significant advantage.
- Knowledge of SQL or other data querying languages for data analysis
Analytical Skills: Strong problem-solving skills with the ability to analyze complex systems and data to identify and resolve issues.
Communication: Excellent written and verbal communication skills with the ability to simplify technical details for non-technical stakeholders.
Project Management: Ability to manage and prioritize multiple support requests while maintaining attention to detail and meeting deadlines.
Documentation: Experience creating and maintaining detailed technical and process documentation.
Team Player: A collaborative mindset with the ability to work well within cross-functional teams.

Preferred Skills:

Experience working in Agile or Scrum environments.
Familiarity with logging and monitoring tools used for diagnosing issues.
Knowledge of SQL or other data querying languages for data analysis.

Why Join Us

Be part of a dynamic team working on complex and evolving support challenges within the Shopify ecosystem.
Opportunity to leverage and expand your technical and business analysis skills.
An environment that values collaboration continuous improvement and professional growth.

Required Skills:

Job Description: We are looking for a dedicated and experienced Technical Business Analyst to join our application support team focusing on resolving issues for our Shopify-based systems. The ideal candidate will have over 7 years of experience in technical analysis and support roles with a strong ability to troubleshoot and resolve issues quickly. Prior experience with Shopify is a significant advantage. Key Responsibilities: Issue Resolution: Analyze diagnose and resolve technical issues that arise within the Shopify environment working closely with developers stakeholders and support teams. Requirement Analysis: Gather analyze and document requirements for issue resolutions and enhancement requests from various business units. Root Cause Analysis: Perform thorough root cause analysis for recurring problems and work with the development team to implement lasting solutions. Prioritization & Triage: Effectively prioritize incoming issues based on business impact and urgency ensuring critical issues are resolved promptly. Collaboration: Work collaboratively with the Shopify development team to provide clear and actionable information for issue resolution and to improve system performance. Client Interaction: Communicate effectively with business stakeholders to understand their issues provide regular updates and guide them through resolution processes. Process Improvement: Identify opportunities to streamline support processes and suggest improvements for faster and more efficient resolutions. Documentation: Maintain up-to-date documentation of support processes known issues resolutions and best practices for future reference. Monitoring & Reporting: Track support metrics and generate regular reports on issue trends and resolution efficiency. Qualifications: Experience: 5 years of experience as a Technical Business Analyst or Application Support Engineer preferably in a fast-paced high-volume environment. Technical Proficiency: Strong understanding of web technologies including HTML CSS JavaScript and APIs. Familiarity with Shopify or similar e-commerce platforms is a significant advantage. Knowledge of SQL or other data querying languages for data analysis Analytical Skills: Strong problem-solving skills with the ability to analyze complex systems and data to identify and resolve issues. Communication: Excellent written and verbal communication skills with the ability to simplify technical details for non-technical stakeholders. Project Management: Ability to manage and prioritize multiple support requests while maintaining attention to detail and meeting deadlines. Documentation: Experience creating and maintaining detailed technical and process documentation. Team Player: A collaborative mindset with the ability to work well within cross-functional teams. Preferred Skills: Experience working in Agile or Scrum environments. Familiarity with logging and monitoring tools used for diagnosing issues. Knowledge of SQL or other data querying languages for data analysis. Why Join Us Be part of a dynamic team working on complex and evolving support challenges within the Shopify ecosystem. Opportunity to leverage and expand your technical and business analysis skills. An environment that values collaboration continuous improvement and professional growth.

Job Title: Technical Business Analyst (Application Support Engineer) Location: Hyderabad OR PuneExperience: 5 YearsPosition type: FTE RequirementsJob Description:We are looking for a dedicated and experienced Technical Business Analyst to join our application support team focusing on resolving issue...