Client On-boarding Executive, Milton Keynes

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Job Title: Client On-boarding Executive

Location: Milton Keynes United Kingdom

Hybrid working model: 3 days in the office and 2 days working from home

Purpose of the role

To build effective relationships with clients which ensure that every experience meets their aspirations and delivers on our premium service expectations

Responsible for the scheduling of initial audits ensuring seamless coordination between the auditor and client- considering logistics and qualifications

Ensuring clients receive regular calls to maintain the focus on the achievement of their certification and successfully complete their application process overall

To liaise with Sales to manage the onboarding of new clients. Developing collaborative relationships with Sales and Operations teams

To support with Complaint Resolution and minimise New Business Attrition. Work with sales to review and retain as many applications as possible and where attrition occurs make sure that this is fully detailed and processed correctly

Key Responsibilities & Accountabilities:

Manage key aspects of new client applications onboarding and scheduling

Build relationships with Sales to ensure onboarding of new clients is smooth and effective for the client journey

Conduct capacity planning and auditor scheduling through Common Operating Model to ensure profitable cost-effective and timely delivery of audits and planning of new & existing clients

Complete daily workflow-driven activities to ensure all tasks are completed on time

Monitor individual KPI performance and ensure relevant targets are achieved and exceeded

Promote and identify new client opportunities and raise with sales as per agreed internal processes

Assist with client enquiries both external and internal and respond promptly

Collaborate with Operations Manager on the best use of auditors to effectively deliver work and utilisation targets

Provision of support in the induction and training of new employees

Participate in the periodic team meetings and contribute to the monitoring and improvement of planning performance through the provision of data related to the main KPIs and implementation of necessary actions

Ensure client information is up-to-date and carry out regular data clean-up

Ensure effective communication with Finance in relation to planning of debtor clients audits or pre-pay clients

Undertake specific ad-hoc project work as required

Adopt a team approach to working both within own group and with other teams and functions within the department and other areas of the business

Key Dimensions

Responsible for establishing effective relationships with Operations Sales and all new business clients

To provide excellence in customer service by taking proactive ownership of the service delivery role

To utilise all available resources and planning tools to ensure maximum delivery potential

Achievement of KPIs

Identify opportunities for new business

Engage in all areas where the clients application with BSI is considered to be at risk

Travel requirements:

• Occasional travel may be necessary

Language requirements:

• Business English other languages desirable

About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society building trust and enhancing lives.

Today BSI partners with more than 77500 clients in 195 countries and engages with a 15000 strong global community of experts industry and consumer groups organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive aerospace built environment food and retail and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity Agility and Collaboration BSI provides organizations with the confidence to grow by partnering with them to tackle societys critical issues from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.