Sr Fraud Analyst II

Tampa, FL - USA

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Description:
This job is responsible for reviewing complex products for the prevention and detection of possible fraud. Key responsibilities include researching and analyzing of account activity to assess levels of risk and fraud. Job expectations include completing inbound and outbound calls taking appropriate action based on transaction characteristics of greater complexity performing functions related to research and resolving fraudulent activity and service support.

Responsibilities:

Services banking products with high-risk activity to maximize approval of legitimate transactions minimize client impact at the point of sale identify fraudulent activity and restrict account activity
Makes decisions based on judgment research and extensive job experience following established procedures and guidelines while leveraging multiple systems
Assesses the level of risk and makes decisions which directly affect the customer experience and risk to the bank
Reviews and analyzes accounts and relationships that may require differentiated treatment or specialized resolution
Complies with industry regulations bank procedures integrity levels of the departments system and financial controls
Records data captured during client interactions accurately

Skills:

Analytical Thinking
Client Experience Branding
Customer and Client Focus
Due Diligence
Research
Attention to Detail
Data Collection and Entry
Policies Procedures and Guidelines
Referral Management
Written Communications
Adaptability
Business Intelligence
Investigation Management
Issue Management
Relationship Building

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

Required Experience:

Senior IC

Job Description:At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.Being a Great Place to Work is core...

Job Description:

Responsibilities:

Services banking products with high-risk activity to maximize approval of legitimate transactions minimize client impact at the point of sale identify fraudulent activity and restrict account activity
Makes decisions based on judgment research and extensive job experience following established procedures and guidelines while leveraging multiple systems
Assesses the level of risk and makes decisions which directly affect the customer experience and risk to the bank
Reviews and analyzes accounts and relationships that may require differentiated treatment or specialized resolution
Complies with industry regulations bank procedures integrity levels of the departments system and financial controls
Records data captured during client interactions accurately

Skills: