Marketing and Communications Coordinator

Your purpose will be to support the Marketing and Communications team at the hotel. The department spearheads the image reputation and commercial levers that all work together to make this one of the worlds most successful new hotel openings.  The department works alongside sales events rooms division wellbeing and spa F&B Raffles brand ecommerce third parties on site and external brand partners to ensure all opportunities to build reputation and sales are maximised.

All this ensures that the hotel is positioned as one of the leading hotels in the world and direct room night bookings are funnelled to . Additionally we act as revenue drivers for F&B outlets events Pillar Wellbeing memberships and Guerlain Spa bookings. 

Working with the Director of Communications Snr Marketing Manager and Digital Marketing Manager you will support the development of campaigns that excite engage inform and ultimately drive business to one of Londons most iconic hotels.

You will be the creative hub of the department and help coordinate photoshoots press site visits and bookings partnership marketing activities flyer and digital brochure (Adobe) design research reporting and analysis of all activities to confirm ROI. 

You will also assist in generating collateral maintaining brand standards and assist with content creation newsletters and flyers.

Scope of Position

You will be accountable for:

• Overseeing the planning and booking of media experiences for journalists and influencers including but not limited to hotel stays dining bar visits spa experiences and site visits
• Championing and maintaining brand standards with hotel communications including signage menus and flyers
• Assisting in coordinating professional video and photography shoots (examples include influencer media and fashion shoots)
• Updating content on Accor image library and partner websites in collaboration with the Digital Marketing Manager
• Manage the Raffles London image library
• Updating content on our in-house tablets (Digivalet)
• Coordinate partnership marketing activities in collaboration with the Snr Marketing Manager
• Supporting the marketing department with administrative tasks such as creating purchase orders (PO) invoicing and raising complimentary forms in internal finance systems

• Assisting in creating brochures flyers and other digital collateral using Adobe Creative Suite
• Updating hotel collateral as per guidance from Raffles HQ
• Generating social media content ideas to highlight services and products across the hotel. You will also have the opportunity to develop skills in creating and editing content in collaboration with the Digital Marketing Manager
• Preparing marketing reports as requested
• Ensure all files are storied where necessary and correctly on SharePoint

Qualifications :

Qualifications Skills & Experience

• Two years experience in Marketing and/or Communications
• An understanding of luxury brands and the hospitality industry
• Proficient in Adobe Creative Suite particular strengths in Photoshop and InDesign
• Basic understanding of key press publications globally
• Basic understanding of key influencers in the UK and US market
• Proficiency in Microsoft Office and an excellent knowledge of Excel
• Highly organised with an eye for detail
• Excellent communication interpersonal and relationship skills
• Some experience using CMS software Adobe Experience Manager is preferred
• Good understanding of social media platforms (including Instagram Facebook and LinkedIn)
• Should have excellent verbal and written English

Additional Information :

Raffles Values

Respect: We value the needs ideas and individuality of others; we treat everyone with fairness and dignity.

Belonging:  We celebrate our differences. We support each other and we always stand together.

Integrity: We build trust through mutual respect and being authentic.
Empowerment:  We have the authority to take initiative and anticipate moments to create unforgettable experiences.

Excellence:  We make genuine connections and we cherish every opportunity to                         make the people around us feel special.

Remote Work :

No

Employment Type :

Full-time