Complaints and Information Governance Team Leader
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Job Summary
3 months contract with a local authority
Job Purpose
- To lead develop and manage the Complaints and Information Governance function within Childrens Services ensuring effective handling of complaints members enquiries Freedom of Information (FOI) requests individual rights requests and statutory agency enquiries. The role ensures compliance with legislative and regulatory requirements while promoting a culture of learning best practice and continuous improvement across the Directorate..
Key Duties/Accountabilities
- Provide strategic and operational leadership of the Complaints and Information Governance team ensuring delivery against targets and Directorate priorities.
- Manage and develop staff including up to 6 directly managed employees and up to 12 indirectly managed consultancy or contract staff.
- Act as the Directorates expert adviser on complaints handling information governance data protection and relevant legislation.
- Lead complex sensitive and highrisk investigations applying professional judgement to protect the Councils reputation and demonstrate learning.
Essential Experience Required
- Significant experience leading complaints information governance or quality assurance functions within a public sector or regulatory environment.
- Demonstrable experience of managing complex contentious and highrisk investigations.
Essential Qualifications Required
- Degree or equivalent professional qualification or substantial relevant experience in complaints handling governance law or public administration.
Additional information to note
- Working Hours: 35 hours per week.
- We work on bi-weekly schedule.
The role closes soon apply ASAP.
Required Skills:
The leadership development and management of complaints members enquiries freedom of information requests individual rights requests and enquires from statutory agencies to the Directorate.
Required Education:
The leadership development and management of complaints members enquiries freedom of information requests individual rights requests and enquires from statutory agencies to the Directorate.
