NICE CXOne Engineer

We are seeking a skilled NICE CXOne Engineer with strong experience in Studio scripting IVR development routing design and API integrations. The ideal candidate will have hands-on expertise in NICE InContact CXOne solutions and cloud-based environments. This role requires collaboration with architecture teams business stakeholders and cross-functional technical teams to design develop and support contact center solutions.

Responsibilities

• Coordinate and perform release planning development testing and deployment of IVR enhancements across multiple agencies.
• Design and build call flows and integrate backend systems using application programming interfaces (APIs).
• Manage NICE Business Units (BU) and contribute to solution design and network optimization.
• Provide routing design and implementation for contact center technologies.
• Collaborate with Architecture teams to design develop deploy and consume APIs.
• Provide technical support and troubleshooting assistance when scripting issues arise.
• Coordinate issue communication and resolution with multiple technical teams during production incidents.
• Review support tickets with agency leadership and oversee issue resolution across teams.

Qualifications :

• 3 years of experience with NICE InContact CXOne.
• 3 years of professional experience with NICE CXOne Studio scripting.
• Hands-on experience designing and implementing NICE CXOne solutions.
• Experience working with cloud-based SaaS PaaS or IaaS providers.
• Experience with virtualized systems including application servers databases and networking infrastructure.
• Ability to understand business requirements and translate them into technical solutions.
• Strong conflict management and organizational communication skills.
• Excellent communication and teamwork abilities.

Nice to Have

• Experience in Contact Center dashboard creation.
• Basic knowledge of intersystem networking and data traffic flow between components.
• Ability to troubleshoot end-to-end call center applications.
• Experience troubleshooting browser-related issues (Chrome and Edge) when interacting with web-based applications such as Salesforce or Microsoft Dynamics.

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package including health insurance language courses and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities including certification programs mentorship and talent investment programs internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars including IT education community empowerment fair operating practices environmental sustainability and gender equality. 

*Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race color religion sex national origin age disability veteran status sexual orientation gender identity or any other protected status under applicable law.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Yes

Employment Type :

Full-time