Part Time Reservations Agent

• Handle all reservation inquiries via phone email and online booking platforms ensuring a smooth and efficient experience for all guests. 

• Provide detailed information on room types rates availability and special offers tailoring recommendations based on guest preferences. 

• Process modify and confirm reservations ensuring accuracy and adherence to hotel policies. 

• Offer personalised services for VIP guests and special events ensuring every detail is handled with care. 

• Collaborate closely with the Front Desk Concierge and Sales teams to ensure smooth guest transitions from reservation to check-in. 

• Maintain and update guest profiles ensuring preferences and special requests are recorded for future stays. 

• Monitor inventory and room availability to maximise hotel occupancy and revenue. 

• Resolve guest issues or booking discrepancies in a professional and courteous manner. 

• Keep up to date with hotel promotions packages and services to effectively upsell and enhance the guest experience. 

Qualifications :

• Agenuinepeople person whocanwork collaboratively within the team & stakeholders alike. 

• Outstandingprofessionalcommunication and active listening skills. 

• Excellent verbal communication skills with the ability to speak clearly and confidently on the phone for extended periods  

• Strong attention to detail and accuracy. 

• Excellent organizational and problem-solving skills  

• Ability to multitask and work in a fast-paced environment.  

• Understandingof Opera Cloud Fastcom Resawebpreferred 

• Have Full working rights in Australia 

Additional Information :

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process you are most welcome to let us know.

        Benefits Your Way:

• Access to Accor team benefits including global discounts on accommodation and food & beverage.
• A supportive and collaborative work environment.
• The opportunity to grow and progress your career with Australias largest hospitality employer Accor
• Accor has a strong focus on ensuring all of its people feel welcome and feel valued.

           Why work for Accor

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.

By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit Do what you love care for the world dare to challenge the status quo! #BELIMITLESS.

Additionally our Hotel team are a great mix of fun friendly and industry experts making this a great team to be part of.

Remote Work :

Yes

Employment Type :

Part-time