Reservations & Revenue Manager

The Reservations & Revenue Manager plays a critical role within the Commercial team. This leader oversees the day-to-day operations of the Reservations Department and supports revenue strategy development across all distribution channels. This role ensures accuracy in pricing and inventory maximizes revenue opportunities manages key third-party and OTA relationships and upholds a high standard of guest experience throughout the booking journey. Success in this position requires strong analytical capability commercial acumen leadership skill and a passion for elevating performance. This role assists in implementing tactical efforts analyzing data and contributing to strategies aimed at promoting revenue growth generation across key customer segments and revenue centers while supporting the hotels brand positioning and image. Additionally the role assists in ensuring that inventory allocation and pricing parameters are positioned to support the overall revenue goals of the hotel contributing to maximizing profit.

Responsibilities

Reservations Operations Leadership

Oversee the daily operations of the Reservations Department ensuring accurate processing of bookings modifications cancellations and group blocks.

Guide train and support Leisure and Group Reservations; assisting with VIP bookings and complex group needs.

Ensure the team delivers exceptional service providing a seamless and positive booking experience for every guest.

Maintain up-to-date knowledge of all room types packages promotions events and resort offerings to support accurate selling and guest communication.

Revenue Management & Strategy Execution

Support the Director of Revenue in executing pricing strategies forecasting yield management and market competitiveness.

Ensure room inventory restrictions and pricing are accurately loaded and maintained across all channels including CRS PMS OTA extranets and GDS systems.

Analyze daily pickup pace demand patterns and market trends to identify revenue opportunities.

Develop and execute revenue-maximizing initiatives including tactical promotions merchandising and channel optimization.

Prepare and review business performance reports providing insights and recommendations to leadership.

Distribution & Channel Management

Manage relationships with Online Travel Agencies (OTAs) wholesale partners and third-party travel platforms to ensure optimal exposure and performance.

Ensure rate parity content accuracy and competitive positioning across all distribution channels.

Partner with Accor Global Reservations Royal Service and Central Reservation Offices to optimize call conversion availability accuracy and sales performance.

Group & Business Support

Assist in managing group blocks rooming lists inventory controls and communication with Sales & Events teams.

Support Sales Marketing and PR in promotional initiatives ensuring accurate rate setup availability and package configuration.

Ensure Passkey Opera PMS Ideas RMS and Sales & Catering systems are properly integrated and aligned.

Guest Experience & Service Quality

Coach and mentor reservations colleagues on upselling cross-selling and service excellence.

Monitor guest feedback related to the reservations process and implement improvements as needed.

Support the handling of VIP reservations special requests escalations and pre-arrival communications.

Business Intelligence & Reporting

Produce review and analyze pickup reports pace reports no-show patterns cancellation trends and booking channel performance.

Identify risks demand shifts and emerging opportunities affecting revenue forecasts.

Assist with monthly and annual business planning for the Commercial team.

Other Responsibilities

Stay informed on industry trends best practices and emerging technology within reservations distribution and revenue management.

Participate in training development programs and cross-departmental initiatives.

Perform additional duties as assigned.

Processing all Transient Commissions in a timely manner and maintaining communication with Travel Agents on payment statuses

Qualifications :

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions:

Strong communication skills both verbal and written

Dynamic can-do attitude

Strong analytical skills and attention to detail

Presents a professional and polished appearance

Effectively deal with guests and other team members

Experience with Ideas G3 RMS Opera PMS Passkey or Opera Sales and Catering an asset

Possessing the trait of being organized and multi-tasking

Ability to complete work within given deadlines

Maintain confidentiality of proprietary information and protect company assets

Physical Demands

This position requires the ability to focus attention on guest needs remaining calm and courteous. Occasional standing walking lifting and carrying up to 20 lbs.

Perform other reasonable job duties as requested.

Required Education and Experience

Bachelor degree in Hotel Management Accounting Finance or Mathematic preferred.

Minimum 3 years of experience in Reservations and/or Revenue Management; luxury hotel or resort experience preferred.

Visa Requirements: Must provide proof of eligibility to work in the United States.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time