Senior Technical Program Manager, Electrical Infrastructure Reliability, GFP Electrification & Infrastructure

We are looking for an Electrical Engineering Technical Program Manager who will own the lifecycle reliability of our deployed electrification infrastructure. This is not a desk-only role. You will be in the field at our sites investigating real failures on real equipment and then you will come back and build the programs processes and cross-functional mechanisms to make sure those failures dont happen again or that we catch them before they impact operations.

You will serve as the critical link between what happens at the site and what changes in our designs specifications supplier quality requirements construction standards commissioning procedures and monitoring systems. You will be the person who translates a charred connector a tripped breaker or a premature equipment degradation into a root cause analysis a corrective action plan and a scalable programmatic solution.

This role requires a seasoned engineer with hands-on experience deploying electrical products and infrastructure in field environments. You must deeply understand the types of issues that arise in real-world deployments from construction and installation defects (improper torque incorrect phasing inadequate grounding thermal management failures) to equipment quality and reliability issues (infant mortality component derating firmware defects environmental exposure degradation). You need to have seen these problems firsthand and know how to systematically prevent them.

You will work cross-functionally with Engineering Construction Operations Supply Chain Quality and our equipment suppliers and contractors. You will travel to sites to perform investigations validate corrective actions and build relationships with the field teams who are your eyes and ears every day.

Key job responsibilities
- Own field failure investigation and root cause analysis for deployed electrification infrastructure including charging systems power distribution equipment switchgear transformers and associated electrical components
- Identify systemic failure patterns across the installed fleet and develop programmatic solutions to address root causes including specification changes supplier quality requirements construction standard updates and design improvements
- Build and operationalize proactive failure detection and mitigation programs leveraging telemetry monitoring data inspection protocols and predictive analytics to identify and address issues before they impact operations
- Drive cross-functional alignment across Hardware Engineering Construction Operations Supply Chain Quality and external suppliers/contractors to implement corrective and preventive actions
- Develop and maintain fleet-wide reliability metrics and reporting mechanisms that provide leadership with clear visibility into infrastructure health failure trends and program effectiveness
- Travel to field sites and vendors (up to 33% of the time) to conduct investigations validate installations audit corrective actions and build relationships with field teams
- Create and maintain technical documentation including failure analysis reports specification change requests inspection protocols and programmatic playbooks
- Represent the reliability and field performance perspective in design reviews supplier business reviews and program milestone reviews


A day in the life
Your morning starts with triaging the field failure intake queue three sites reported charging faults over the weekend and you prioritize a switchgear trip for immediate investigation based on safety and operational impact. By midday youre on a call reviewing event timelines alarm data and photos of thermal damage on a bus bar connection and youve already initiated a fleet-wide inspection across the 14 other sites where the same contractor performed installations.

Later in the week you lead a cross-functional Root Cause Corrective Action review with Hardware Engineering Construction Quality and the commissioning team presenting your findings aligning on corrective actions (updated torque verification requirements thermal imaging during energization) and assigning owners. Between investigations youre building something bigger: a predictive failure detection framework that uses charging system telemetry to catch degradation signatures before they become hard faults. You meet with the data engineering team to refine alert thresholds then close out the week presenting monthly reliability trends and program impact metrics to your director.

About the team
Global Fleet and Products Electrification and Infrastructure is building the backbone of Amazons electric vehicle future. We are responsible for designing deploying and sustaining all electrification infrastructure globally to support Amazons logistics EV fleet one of the largest commercial electric vehicle deployments globally.

We operate at the intersection of electrical engineering construction fleet operations and technology delivering infrastructure that must perform reliably at massive scale in diverse environments under demanding operational conditions. Our work directly enables Amazons Climate Pledge commitment and powers the vehicles that deliver to customers doorsteps every day.

This is a team where engineers solve real tangible problems. If youre energized by the challenge of deploying complex electrical systems at unprecedented scale and obsessed with making them work flawlessly in the field this is where you belong.

- 5 years of technical product or program management experience
- 7 years of working directly with engineering teams experience
- 5 years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams building processes and coordinating release schedules
- 3 years of experience with electrical power systems power distribution or electrification infrastructure (e.g. EV charging utility interconnections switchgear transformers power conversion equipment)
- Demonstrated experience conducting structured root cause analysis (e.g. 5-Why Fishbone/Ishikawa Fault Tree Analysis 8D) on electrical or electromechanical systems

- Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules
- Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership
- Masters degree in Electrical Mechanical Power Engineering or a related field
- Experience with EV charging infrastructure (DCFC Level 2 fleet charging) including EVSE hardware power electronics and communication protocols (OCPP ISO 15118)
- Experience with electrical construction quality management commissioning and acceptance testing (NETA NFPA 70E)
- Experience with medium-voltage (MV) and high-voltage (HV) power distribution systems

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA San Francisco - 171000.00 - 231400.00 USD annually
USA WA Bellevue - 148700.00 - 201200.00 USD annually