Director of Upgrades & Strategic Renewals (Hybrid- Austin, TX)

Director of Upgrades & Strategic Renewals

Location: Austin TX (Hybrid 3 days in office per week)

About Us

Togetherwork is a $250M recurring revenue SaaS business with over 33 software applications serving 12 vertical markets. We exist to help communities organizations and businesses thrive by delivering software solutions tailored to their unique needs.

With our new headquarters on South Congress in Austin TX we are entering an exciting phase of growth. We work hard and play hard. We love our customers we innovate with purpose and we wont stop until weve delighted every client across the diverse ecosystem we serve.

About the Role

We areseekinga strategic and commercially driven Director of Fonteva Upgrades & Strategic Renewals to lead our initiative to modernize the Fonteva customer base and drive long-term recurring revenue growth. This role will own the strategy and execution for migrating customers to current versions increasing adoption of Payments 3.0 and creating compelling multi-year upgrade offers.

This leader will partner cross-functionally with Product Services Sales Finance and System Integrators (SIs) to build structured renewal programs upgrade incentives and referral motions that increase ARR reduce version fragmentation and strengthen our ecosystem. This is a highly visible role directlyimpactingrevenue growth customer retention and product standardization.

What Youll Do

• Upgrade & Renewal Strategy:
  Design and execute a structured program to move customers to current versions of Fonteva including multi-year upgrade offers (minimum three years five preferred) tied toPaymentsadoption.
• Client-Specific Offer Development:
  Build compelling cost-effective upgrade packages by collaborating with Product Services and System Integrators to remove friction and drive adoption.
• Deal Desk Ownership:
  Run the deal desk for all Fonteva renewals ensuring consistency in pricing terms upgrade incentives and strategic alignment.
• Value Proposition Evangelism:
  Learn and co-present with AccountManagers the value of upgrading to current versions and adopting Payments 3.0 articulating financial operational and technical benefits.
• ARR Maintenance Services Offering:
  Develop and structurea recurringmaintenance services offering designed to keep customers current with patches and supported versions increasing predictable ARR.
• Version Rationalization (Stick Strategy):
  Execute a structured approach to minimizing legacy versions including fee adjustments end-of-life policies and strategic incentives to accelerate upgrades.
• System Integrator (SI) Enablement:
  Partner with SIs to enhance migration skills and co-develop financial offers including potential cost offsets to accelerate upgrade adoption.
• Referral Program Development:
  Build and manage structured SI referral programs to increase both Fonteva and broader Nonprofit pipeline.
• Pipeline & Revenue Growth:
  Drive measurable increases in contracted ARR through structured upgrade motions and SI-driven referrals.

What Youll Bring

• 35 years of experience in Account Management Renewals Revenue Operations or Strategic Sales roles (5 preferred).
• Experience structuring complex multi-year SaaS agreements and renewal negotiations.
• Strong understanding of ARR models pricing strategy and contractstructuring.
• Proven ability to collaborate cross-functionally across Product Services Finance and Sales teams.
• Experience working with or alongside System Integrators and partner ecosystems.
• Strong executive communication and presentation skills.
• Ability to balance strategic program design with hands-on deal execution.

Success in This Role Looks Like

• A significant portionof the Fonteva customer base is migrated to current versions under multi-year agreements.
• Payments3.0adoption meaningfully increases across the install base.
• A structured and scalable renewal deal desk process is in place.
• A recurring ARR maintenance services offering is successfully launched and adopted.
• Legacy versions are systematically reduced through structured incentives and policy changes.
• SI referral programsare producingmeasurable pipeline growth in both Fonteva and Nonprofit segments.
• Compensation is tied to the number of clients successfully contracted to move to current versions.

Benefits

• Medical dental and vision insurance options

• 100% employer-paid short- and long-term disability

• Basic Life Insurance

• 401(k) with 100% company match up to 4%

• Flexible paid personal and vacation time built on mutual trust and accountability

• 10 sick days annually

• 10 company-paid holidays

• 6 weeks paid parental leave

Inclusion and Diversity
Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds experiences and perspectives. Employment decisions are made without regard to race color religion gender gender identity sexual orientation disability veteran status age national origin or any other protected category under applicable law.

Interview Process & Expectations
Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individuals judgment problem-solving approach and communication.