German-Speaking Travel Portal Support Agent for Greece
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Service hours: 08:00 00:00
Schedule: Rotational shifts MondayFriday & weekends
15 days of fully paid training
Base salary: 1300 gross/month
Productivity bonus: Up to 10% of gross salary (based on KPIs)
Meal allowance: Edenred Ticket Restaurant up to 100/month
Flight tickets Hotel accommodation (2 weeks) Real estate agency fee
250 relocation allowance Real estate agency fee covered
Flight hotel and package cancellations & modifications
Refunds charge inquiries and payment clarifications
Assistance with existing reservations
Handling travel-related complaints and service recovery
Supporting partner/extranet accounts
Responding to reviews and information requests
German: C1 or native-level fluency (mandatory)
English: B2 (training tools and overflow support)
15 days of fully paid training
In-depth onboarding on travel systems booking flows and customer scenarios
Continuous coaching and quality feedback
Private healthcare benefits & exclusive employee discounts
Free online Greek language courses
Modern state-of-the-art offices with relaxing break areas
Career growth opportunities within a global travel & CX leader
Certified Great Place to Work company
International multicultural and inclusive culture
Team events community initiatives and CSR programs
Work-from-Home Anywhere in Greece
Working Hours & Schedule
Training & Onboarding
Salary & Bonus Package
Relocation Support to Greece
Choose the option that fits you best:
Option 1 Full Relocation Package
Option 2 Flexible Relocation
About the Project
Join one of the worlds largest online travel portals used by millions of customers to book flights hotels and travel services worldwide. As a German-Speaking Travel Support Agent you will support travelers before during and after their trips ensuring a smooth stress-free booking experience.
This role is ideal for candidates who enjoy travel-related problem solving customer interaction and working in a fast-paced international environment.
Your Role as a Travel Support Expert
You will act as a first point of contact for travelers supporting them across the full booking lifecycle via phone email and chat.
Main travel-related contact drivers include:
You will support customers primarily in German with English overflow (1%90%) depending on daily demand. English is also used for systems training and internal communication.
Language Requirements
Training & Onboarding
Benefits
Why This Travel Support Role Stands Out
Work on a globally recognized travel platform
Remote work from anywhere in Greece
Paid travel-specific training & career development
Performance-based bonuses
International environment with long-term stability
Hiring Process
Submit your application
Complete a German & English language assessment
Interview rounds with the client
Ready to support travelers worldwide and build a career in the travel industry
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
