German-Speaking Customer Care remote within Europe

Warsaw - Poland

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

German-Speaking Customer Care Bike Expert (Remote Europe)

Introduction

A fast-growing European mobility company dedicated to making e-bikes accessible to everyone is seeking a German-speaking Freelance Customer Support Specialist. This role is a B2B freelance cooperation allowing you to work remotely from anywhere in Europe. You will support customers in the DACH region through their purchase journey and ensure a premium after-sales experience for a brand focused on sustainability and innovation.

Responsibilities

Inquiry Management: Handle customer questions via email chat and occasional phone calls.
Product Consultation: Assist customers in selecting the ideal e-bike based on their specific needs budget and preferences.
Detailed Support: Provide comprehensive product information and personalized recommendations.
Order Tracking: Offer updates on delivery status and manage after-sales issues such as warranties or missing parts.
Coordination: Escalate complex resolutions to internal teams when necessary.
Process Improvement: Suggest workflow enhancements and contribute to customer success resources.
Service Quality: Maintain high communication standards and efficiency across all customer touchpoints.

Requirements

Freelance Status: Must be able to invoice as a registered freelancer or through your own company (B2B contract).
Language Skills: Native or near-native proficiency in German (excellent written and spoken) and English (B2 level).
Experience: Proven track record in customer support or client-facing roles.
Soft Skills: Independent well-organized and a strong problem-solver.
Remote Work: Comfortable managing your own time and working effectively in a remote setup.
Mindset: Enthusiastic positive and customer-centric with a strong tech affinity.
Interest: A genuine interest in e-mobility and sustainability is a plus.

What is Offered

Work Location: 100% remote from anywhere in Europe.
Flexibility: High level of autonomy with flexible scheduling.
Environment: Opportunity to collaborate with an international mission-driven team.
Growth: Experience working with a rapidly expanding tech company in the mobility sector.
Support: Comprehensive training product knowledge and continuous support provided.
Compensation: Competitive freelance compensation package.

This is a perfect opportunity for a mobility-loving professional who values independence and wants to contribute to a greener future while working from the comfort of their home.

German-Speaking Customer Care Bike Expert (Remote Europe) Introduction A fast-growing European mobility company dedicated to making e-bikes accessible to everyone is seeking a German-speaking Freelance Customer Support Specialist. This role is a B2B freelance cooperation allowing you to work remot...