Spanish Customer Service Advisor

Rhodes - Greece

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Overview

We are looking for a Spanish-speaking Customer Service Advisor to support customers with travel-related questions through phone and email this role you will assist passengers with reservations ticket updates refunds and general travel information while ensuring a helpful and professional service experience.

Key Responsibilities

Respond to incoming customer inquiries via phone and email
Help customers with flight bookings itinerary changes cancellations and refunds
Provide accurate information about fares schedules and travel policies
Assist passengers with special requests such as medical support or unaccompanied minors
Inform customers about travel requirements and necessary documents when needed
Apply ticket rules and conditions when processing booking changes or refunds
Ensure all customer interactions are handled professionally and efficiently
Maintain accurate records and follow internal procedures

Requirements

Fluent in Spanish with good command of English (spoken and written)
Comfortable using computers and online platforms
Strong communication and customer service skills
Good listening and problem-solving ability
Able to manage multiple tasks in a fast-paced environment
Customer-oriented attitude with a positive mindset
Previous experience in customer support or call center roles is an advantage
Experience in travel or airline-related services is a plus but not required
Candidates must be eligible to work in Greece

Minimum Qualifications

At least 18 years old
High School graduate with call center experience or graduate of a 2-year or 4-year program
Basic typing and computer navigation skills
Ability to work under pressure and manage time effectively

Job Overview We are looking for a Spanish-speaking Customer Service Advisor to support customers with travel-related questions through phone and email this role you will assist passengers with reservations ticket updates refunds and general travel information while ensuring a helpful and profession...