Are you passionate about maximising the value of enterprise platforms to improve customer experience and operational efficiency Were looking for a Salesforce & Genesys Business Product Owner to act as the voice of our business guiding the evolution of two critical systems that underpin our customer engagement and service delivery.

About the Role

As the Product Owner you will be responsible for the Salesforce CRM and Genesys contact centre platform ensuring both deliver maximum value to the business. Youll define features prioritise initiatives shape roadmaps and work closely with cross-functional teams to implement enhancements that improve workflows digital journeys and customer interactions.

Youll be at the heart of our digital and operational transformation partnering with business stakeholders delivery teams and platform specialists to drive efficiency consistency and innovation.

What Youll Do

• Represent business needs across Salesforce and Genesys engaging stakeholders and facilitating alignment.
• Develop and maintain product backlogs for both platforms translating business needs into clear user stories and acceptance criteria.
• Collaborate with Agile delivery teams developers engineers and SMEs to ensure work is well defined and delivered successfully.
• Plan and maintain future-focused platform roadmaps aligned with organisational goals and customer-centric design principles.
• Support delivery and quality assurance activities including testing release readiness and operational handover.
• Identify opportunities for continuous improvement driving optimisation standardisation and streamlined customer and agent workflows.

About You

• 35 years experience in product ownership business analysis or platform management preferably with Salesforce Genesys or similar systems.
• Strong understanding of Salesforce CRM and Genesys Cloud/Engage capabilities.
• Skilled at translating business needs into actionable user stories and requirements.
• Experienced in Agile delivery environments and able to influence without authority across teams.
• Excellent stakeholder engagement facilitation and communication skills.
• Forward-thinking able to anticipate emerging platform needs and prioritise effectively.

Desirable: Salesforce or Genesys certifications and tertiary qualifications in Business Technology or Information Systems.

What we offer

• Competitive salary and discretionary annual bonus
• Flexible leave of up to 4 days per year in addition to annual leave
• Free life salary continuance and trauma insurance cover
• Discounts on Vero and Southern Cross medical insurance
• $250 annually towards wellness activities
• Ongoing learning and development opportunities
• Positive inclusive team environment where we welcome individuality and celebrate diversity
• Flexible work arrangements embracing a healthy work/life balance

About Suncorp New Zealand

Were proud to be a part of the Suncorp Group family alongside some of Australia and New Zealands most trusted names in insurance working together to bring about faster simpler and better outcomes for our customers and corporate partners. Our commitment to strong supportive partnerships extends to our people as well and the opportunities and support we provide to help you thrive in your career with us. And with a shared customer-obsession and the digital capabilities to make a genuine difference youll see the meaningful impact you can make for our customers and communities while watching your own career shine too.

At Suncorp we believe we are our best when our workforce is as diverse talented and passionate as the communities in which we live and operate and where our people feel included valued and connected. We are passionate about inspiring our people by creating a diverse accessible and inclusive culture offering flexible work career development and internal mobility and building connected relationships amongst our team members and with our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace we encourage you to contact for a confidential conversation.

Why Join Us

This is a unique opportunity to work at the intersection of digital customer service and operational excellence. Youll make a tangible impact on how we engage with our customers optimise processes and deliver outstanding service all while working with leading enterprise technologies.

Apply now to be part of a dynamic team driving innovation and efficiency across our business platforms.

Advertised: 05 Mar 2026 New Zealand Daylight Time
Applications close: 12 Mar 2026 New Zealand Daylight Time