Specialist Sales Field Technical (Cape Town)

Durban - South Africa

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Our client a leading automotive manufacturing company based in Cape Town is looking to fill the position of Specialist Sales Field Technical.

Key Responsibilities:

Participate in and encourage dealer support of EDER (Early Detection Early Resolution) processes and principles.
Gather and analyse product problem information and data and submit Techshare reports as well as PFRs (Product Feedback Reports).
Assist dealers with technical and customer queries.
Ensure dealer complies with Warranty rules to avoid re-debits and rejections.
Manage the policy budget provided for out of warranty on known technical problems correctly.
Ensure that the budget is adhered to.
Manage special service campaigns/recalls to achieve set company targets.
Assist CCC (Customer Call Centre) with customer complaint resolution.
Regular scheduled dealer and fleet owner visits.
Maintain job related administration functions and records.

Qualifications and Experience:

Grade 12 Senior Certificate
NQF Level 6 (Minimum 360 credits on level 8 framework) N6 Technical Diploma or similar.
Trade qualification (Technical Diploma) trade test both theory and practical
Working experience as a qualified automotive technician.
Diagnostic fault finding and electrical / electronic fault tracing and repair would be an advantage.
Relevant experience in the technical and retail environment of the motor industry would be an advantage.
Fully computer literate including literacy MS Office and outlook.
Report writing skills are a requirement.
Will be required to travel.

If you are interested in applying for this role please send a detailed copy of your CV to

If you have not been contacted within two (2) weeks please consider your application as unsuccessful.

Required Experience:

Our client a leading automotive manufacturing company based in Cape Town is looking to fill the position of Specialist Sales Field Technical. Key Responsibilities:Participate in and encourage dealer support of EDER (Early Detection Early Resolution) processes and principles.Gather and analyse produc...