Director of Learning & Development
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Director Learning & Development is responsible for planning implementing and overseeing training and development programs across Palace operations to ensure high service standards employee capability development and leadership pipeline growth. The role supports a culture of continuous learning aligned with hospitality brand standards and guest experience excellence.
Key Responsibilities
Develop and implement the organizations Learning & Development strategy.
Design training programs for service excellence operational skills and leadership development.
Lead onboarding departmental training and management development programs.
Ensure consistent implementation of brand standards and SOP training across properties.
Manage Learning Management Systems (LMS) and digital learning initiatives.
Track training effectiveness using performance metrics and guest feedback.
Support succession planning and talent development initiatives.
Qualifications :
Bachelors degree in Hospitality Management HR or related field.
12 years of experience in training and development preferably in the hospitality industry.
Strong knowledge of Luxury hotel operations and service standards LQA emotional intelligence
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Aerospace Engineering
- Data Entry
- Business Management
- Flexcube
- Contract
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
