Reservation Manager
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Job Location:
Castelnuovo Berardenga - Italy
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Responsibilities
- Oversee implementation and auditing of reservations platforms
- Create reservations service standards call quality guidelines and communication templates aligned with Relais & Chateau standards
- Develop a thorough understanding of the hotels room categories inventory structure pricing strategy and forecasting approach.
Reservations Operations & Guest Experience
- Lead all reservations operations to ensure accurate timely handling of inquiries bookings modifications cancellations and special requests.
- Deliver an elevated seamless and personalized guest experience through every touchpoint of the reservations process.
- Ensure accuracy of guest profiles preferences billing instructions and stay details in all systems.
- Collaborate closely with Front Office Sales Marketing and Revenue to maintain consistent messaging and a cohesive pre-arrival experience.
- Monitor booking pace pickup and trends to support operational planning and guest readiness.
Team Leadership & Development
- Hire lead train and mentor a reservations team capable of delivering polished anticipatory and thoughtful service.
- Conduct performance reviews coaching sessions and quality audits
- Lead regular departmental briefings to communicate updates on demand events and commercial priorities.
- Encourage a culture of excellence teamwork and continuous improvement.
- Work with the senior management to maximize occupancy ADR and segment profitability through strategic reservations handling.
- Implement upselling initiatives stay controls and overbooking strategies in line with revenue direction.
- Maintain accuracy in rate loading inventory adjustments and restrictions across all reservation channels.
- Ensure clean data integrity to support forecasting reporting and analytical accuracy.
Additional Information :
Si offre:
- Contratto Indeterminato
- CCNL Turismo/Alberghi
- Disponibilità full-time 6 giorni su 7
- Vitto e alloggio in appartamento condiviso (camera doppia) utenze a carico aziendale
- Formazione interna su procedure gestione e standard Relais & Châteaux
- Inserimento nel circuito HR Relais & Châteaux e partecipazione al Relais Team program
- Possibilità di trasferte per formazione specifica
- Accesso agevolato ai servizi dellhotel secondo policy aziendale
- Permanent contract
- Tourism CCNL
- Full-time availability 6 days out of 7
- Board and lodging in a shared apartment (double rooms) utilities covered by the company
- Internal training on procedures management and Relais & Châteaux standards
- Integration into the Relais & Châteaux HR circuit and participation in the Relais Team program
- Possibility of travel for specific training
- Discounted access to hotel services according to company policy
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Remote Work :
No
Employment Type :
Full-time
Key Skills
- Multi-line Phone Systems
- Data Entry
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Computer Skills
- Guest Relations Experience
- Revenue Management
- Guest Services
- Contract Negotiation
- Phone Etiquette
About Company
We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn ... View more
