Night Manager

What youll do 

• Represent management during the night and be responsible for the smoothing running of the hotel. 
• Always maintain a positive and friendly attitude even when working to achieve solutions to challenges. 
• Deal with the in-house guests accounting and ensure the accuracy of guest billing. 
• Operationally manage the hotel during the night to ensure guests are well cared for. 
• Ensure the accuracy of data in all systems and provide the necessary daily reports for all   departments. 
• Manage the daily overbooking levels and liaise with all departments to ensure maximum occupancy. 
• Ensure all telephone calls are answered as quickly and efficiently as possible. 
• Maintain observation over guests and guests property to ensure security alerts are kept to a minimum. 
• Lead your night team by example keeping them involved and motivated; help them feel empowered and supported confident in providing top experiences for our guests and comfortable turning to you with questions. 
• Set stretching but realistic objectives for the team to ensure maximum occupancy and 100% guest satisfaction levels. 
• Ensure the integrity of the public area and back of house areas are maintained at all times with deficiencies corrected immediate. 
• Be responsible for closing of the day and prepare and verify reception reports. 
• Carrying out the night audit procedures accurately reporting any discrepancies and ensuring quick resolution. 
• Ensure the safety of guests overnight whilst they are tucked up asleep. 

Qualifications :

What were looking for 

• Individuals. Youre looking for a place where you can be you; no clones in suits here. 
• Passion for hospitality whether thats a drink a meal an event or a bed for the night. 
• Youre all about having a positive impact on the people you interact with leaving them with a memorable experience. 
• Youre not precious. We leave our egos at the door and help get things done. 
• Youre up for doing things differently and trying (almost) everything once. 
• If we got stuck in a lift together wed have a good time and share a few laughs. 
• You want to be part of a team that works hard supports each other and has fun along the way. 
• Experience in a similar role with a demonstratable track record of excelling in front office operations and procedures. 
• If youre familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage. 
• A natural at leading and managing others you lead by example and create an environment where your team can be their best self. 
• Youre all about having a positive impact on the people you interact with leaving them with a memorable experience.  
• Its all about the attitude for us someone who enjoys being helpful to others and isnt easily flustered  theres a smaller team working at night so confidence and knowing how to work things out by yourself are key. 

Informazioni aggiuntive :

Whats in it for you...

• Become part of a team thats very passionate about creating great hospitality experiences.  
• Competitive salary.  
• Ticket Restaurants for meals
• Training to get you settled into your role with ongoing development that helps you think make and thrive to set you up for success at work.  
• Hox Hero and Nifty Fifty our rewards for going the extra mile and living our values.  
• Regular team get togethers from our High Fives to our (pretty special!) team parties we know how to have a good time!  
• The chance to challenge the norm and work in an environment that is both creative and rewarding.  
• Join an innovative fast-growing international group that is shaking things up on the hospitality scene.  
• Excellent discounts across The Hoxton and the global Ennismore family. 

Remote Work :

No

Employment Type :

Full-time