Spa Manager
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Job Location:
Castelnuovo Berardenga - Italy
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Spa Operations
Will be in charge of the daily spa operations which includes but not limited to guest complaints therapist needs telephone calls and Spa reception.
Complete Spa and Fitness tour to review standards procedures and operational status.
Coordinate scheduling of duty rosters annual leave and bank holidays for all colleagues.
Review treatment rooms which include treatment trolley closets millwork linens treatment beds and equipment upkeep daily to ensure all standards are met.
Responsible for motivating retail sales and ensure that all sales are recorded accurately.
Responsible for timely documentation and the discipline of the colleagues in accordance with progressive discipline procedures outlined in Human Resources Strategic Policy.
Reading and replying to the many essential emails regarding Spa meetings groups and VIPs.
Professional treatment room inventory checks.
Professional product inventory checks.
Accountable for all professional stock in the spa and storeroom.
Ensuring all therapists are booked in the correct room. Ensuring that the treatment rooms are used to the maximum potential.
Keeping track of the training hours of the therapists.
Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence of wear and tear.
Inventory
Ensure purchasing requests are submitted once per month or once every three months for all professional products.
Ensure the end of the month inventory is completed in SpaSoft.
Assist in the evaluation of current products and new product lines for professional and retail use.
Finance
Ensure KPIs are updated at the end of each month.
Review the spa treatments turn away reports regularly to ensure the maximization of therapist time and that all financial objectives are being met.
Yearly budget preparation.
Monthly statistic reports preparation.
Calculate tips retail commission day by day appointment by appointment.
Oversee monthly incentives for the Spa colleagues.
Creates exciting incentive programmes for the team.
Ensure all professional invoices are accounted for and paid.
Check daily figures to keep on top of spa revenue.
Training
Conduct induction trainings for new therapists within the spa.
Signing off the spa monthly training calendar.
Refresher training for all therapists to ensure comfort in the treatment descriptions to guests..
Review that Standard Operating Procedures (SOP) have been taught and standards are met.
Review of all Departmental Learning Checklists for all therapists are in order and training hours are tracked. Update Training Matrix accordingly.
Continuous retail training for the entire team.
Organise mystery shoppers to help increase and stay consistent in terms of quality standards.
Keep your own knowledge in line with the industry.
1. Customer Focus:
Handling guest complaints in regard to treatments and therapists.
Co-ordinating Lifestyle Consultation form with guests where unusual medical circumstances could interfere with Spa treatments chosen.
1. Colleague Relations:
2. Administrative Duties:
Follow up on maintenance issues within the spa and treatment rooms in local system
Conduct weekly walk through with assistant chief engineer on outstanding maintenance issues.
1. Additional Duties:
New Treatment Development
Conduct bi-yearly reviews of the treatments and product sales for the spa and check if change is necessary.
Responsible for the development of new treatments.
Responsible to test and evaluate new product lines.
Sales and Marketing
Liaise with the Communications on journalist bookings.
Conducting interviews with journalists when is required.
Development of the new Marketing Plan and Event Planner.
Develop Spa promotional plan.
Additional Information :
Si offre:
- Contratto a tempo Indeterminato
- CCNL Turismo/Alberghi
- Disponibilità full-time 6 giorni su 7
- Vitto e alloggio in appartamento condiviso (camera doppia) utenze a carico aziendale
- Formazione interna su procedure gestione e standard Relais & Châteaux
- Inserimento nel circuito HR Relais & Châteaux e partecipazione al Relais Team program
- Possibilità di trasferte per formazione specifica
- Accesso agevolato ai servizi dellhotel secondo policy aziendale
- Permanent contract
- Tourism CCNL
- Full-time availability 6 days out of 7
- Board and lodging in a shared apartment (double rooms) utilities covered by the company
- Internal training on procedures management and Relais & Châteaux standards
- Integration into the Relais & Châteaux HR circuit and participation in the Relais Team program
- Possibility of travel for specific training
- Discounted access to hotel services according to company policy
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Remote Work :
No
Employment Type :
Full-time
Key Skills
- Sales Experience
- Customer Service
- Hotel Experience
- Organizational skills
- Hospitality Experience
- Computer Skills
- Management Experience
- Millennium
- Dermal Fillers
- Front Desk
- Esthetic Laser Treatment
- Leadership Experience
About Company
We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn ... View more
