National Head of Home Loan Specialists (HLS)

• Set and execute the HLS channel strategy and plan aligned to Group Distribution and National Sales objectives. 
• Drive HLS broker headcount growth and productivity partnering closely with Talent Acquisition and state leadership. 
• Lead coach and develop the HLS leadership team to lift performance capability and accountability. 
• Use data dashboards and coaching to improve conversion efficiency and Find Buy Own penetration across the HLS funnel. 
• Build a strong values led culture focused on performance engagement inclusion risk and customer outcomes. 

Key Performance Indicators 

Success in this role will be measured against: 

• HLS Settlements - delivery to North Star targets (volume and value). 
• Broker Headcount - actual versus plan including sustainable ramp and productivity. 
• Sales Conversion - from Appointment to Lodgement and from Lodgement to Settlement. 
• Find Buy Own Penetration - uptake of Aussie Homes Aussie Conveyancing and other integrated services. 
• Customer NPS - customer advocacy and experience across the HLS channel. 
• Engagement and Culture - leadership rhythms participation in key events and channels engagement outcomes and retention across HLS. 

Qualifications :

• 7 years senior sales leadership experience in lending mortgage broking or a comparable advice led environment. 
• Proven track record leading leaders and large distributed sales teams. 
• Strong commercial acumen and confidence with data dashboards and AI enabled tools. 
• Demonstrated ability to drive performance uplift and change adoption at channel level. 

Additional Information :

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise innovative technology and a customer-first approach our teams work seamlessly to simplify the property journey helping Australians find buy and own property with confidence.

We support our people in a variety of ways but a few of the benefits that our people rave about include:

• A vibrant relaxed yet professional culture.
• Hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration.
• A holistic wellbeing programs offering 24/7 support including medical mental health and financial wellbeing services to enable our workforce to thrive at home and work.
• Generous paid Parental Leave: we celebrate our growing Lendi Group family with 18-26 weeks leave for primary carers and up to 4 weeks for secondary carers.
• An additional weeks Loyalty Leave each year after reaching 3 years service.
• Wellness initiatives with a strong focus on psychological safety.

Were committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation stronger collaboration and a more engaging workplace.

Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group to attract engage and evolve the right talent and build best-in-class products.

This is an opportunity to shape the future of a fast-growing purpose-driven company thats transforming the homeownership journey.

Ready to contribute to Lendi Groups next chapter Apply now and be part of something big!

Remote Work :

No

Employment Type :

Full-time