Head of Partnership (AustralianSuper)

TALs Group Life & Retirement team partners with Australias leading superannuation funds to help more Australians protect what matters most. Together we provide accessible life insurance through super supporting around 4 million members and their families when they need it most. As Head of Partnership (AustralianSuper) youll lead the team stewarding TALs largest and most significant relationship bringing focus advocacy and momentum to deliver a seamless partnership experience. This is a meaningful leadership role where strong collaboration translates into better outcomes for members long-term value for our partners and progress against TALs purpose.

In this role you will:

• Strengthen TALs partnership with AustralianSuper by building trusted executive relationships and proactive stakeholder advocacy.
• Align TALs proposition and delivery to AustralianSupers strategy to improve member outcomes and partner value.
• Lead swift end-to-end resolution of service issues to protect agreed SLAs and the day-to-day member experience.
• Drive service uplift and continuous improvement across operations claims digital and product to reduce friction and increase quality.
• Deliver sustainable commercial outcomes across retention growth and profitability for both the fund and TAL.
• Build a high-performing values-led team culture that grows capability and lifts engagement.

Qualifications :

• Strong experience building and sustaining partnerships with superannuation funds (Group Life experience is a plus).
• Demonstrable understanding of industry trends regulatory environment and legislative changes.
• Proven experience leading a partnerships account management or client-facing team.
• A customer and member-first mindset balancing partner needs with great outcomes.
• Ability to lead coach and develop people to bring out the best in a high-performing team.
• Outstanding negotiating and influencing skills coupled with the ability to communicate complex issues clearly.
• Ability to effectively use data and sound judgement to solve problems balance trade-offs and drive strong commercial outcomes.

Additional Information :

TAL is one of Australias leading life insurers committed to inclusion and supporting the career growth of our diverse workforce. Were proud to be:

• An Inclusive Employer Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
• Diversity Champions Member of Diversity Council Australia Australian Disability Network Pride in Diversity and Champions of Change
• Reconciliation Advocates Read our Innovate Reconciliation Action Plan.
• We welcome applications from people with diverse experiences perspectives and backgrounds including Aboriginal and Torres Strait Islander people caregivers individuals living with disabilities people from culturally diverse backgrounds and the LGBTIQ community.
• Need adjustments during the recruitment process Let our team know by getting in touch with us here. - were here to support you.

Youre always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems. 

As part of the recruitment process there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks.

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Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

Remote Work :

No

Employment Type :

Full-time