Sr Staff Outbound Product Manager

You will be responsible for leading GTM Strategy supporting the definition and execution of launch plans for Platform Analytics products & features and collaborating with inbound PM marketing and sales teams. You will act as a trusted advisor to customers and partners guiding them through product journeys and gathering feedback to inform roadmap decisions.

To support our internal stakeholders specifically sales teams you will develop technical content and enablement materials that articulate the differentiating value of Analytics and Generative AI offerings. As you bring new products and capabilities to market youll partner with pricing strategy and operations teams to optimize product packaging and pricing for market adoption.

This role involves extensive cross-functional collaboration requiring in-depth engagement with technical sellers customer outcomes product success training and certification teams to ensure alignment and execution.

You will serve as subject matter expert for your products providing thought leadership internally and externally and representing Analytics in strategic customer conversations industry events and internal forums to amplify product awareness.

What you get to do in this role:

• Develop a deep understanding of our Analytics products including use cases gains pains and success outcomes
• Support high profile customers as they adopt ServiceNows latest Analytics capabilities
• Represent the voice of the customer to influence product quality and roadmap direction
• Attain a high level of technical acumen with ServiceNows GenAI capabilities
• Lead early access initatives to validate forthcoming product capabilities
• Develop high-quality technical enablement content that describes the differentiating value of product innovation with Analytics products and facilitates adoption at scale
• Solicit ongoing Voice of Customer (VOC) along with partner field support and BUs feedback on product roadmap to inform product strategy identify candidates for customer programs and references
• Develop best practices assets and conduct quarterly product onboarding sessions to drive adoption by customers and partners
• Own community presence and adoption oriented content for the solutions
• Become a trusted resource to promote the ServiceNow vision with industry influencers strategic partners and analyst firms
• Lead and influence cross-functional teams to accomplish our goals

Qualifications :

To succeed in this role you have:

• A minimum of 8 years of related experience;
• Extreme sense of ownership own the problem the process and the outcome. Some things may need driving by influence others may need executing yourself in a hands-on manner and yet others will need delegation. 
• Strong bias towards action and a sense of urgency to win in the market.
• Experience operating in an ambitious environment and driving the adoption of new and emerging products
• Consistent track record of working cross-functionally to deliver business impact
• Demonstrated customer obsession in engagements
• Demonstrated consistent ability to drive both strategy and results.
• Excellent people and presentation skills to engage with all levels of customers colleagues cross-functional teams and partners. 
• Strong networking and influencing skills; able to drive extended and virtual teams
• Outstanding written and oral communication skills.
• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time