IT Support (80)
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Job Location:
Zürich - Switzerland
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Fides Treasury Services is a leading provider of multibank connectivity payments and transaction communications. With over 100 years of experience we connect thousands of corporates to more than 13000 banks and payment providers worldwide enabling cash and liquidity management for treasury and finance teams.
If you are interested in a career with a company with a strong global presence and a focus on innovation and customer satisfaction then Fides is the right place for you. We are looking for a committed IT Supporter who would like to strengthen our team and help realize our vision.
Tasks
- Act as the first point of contact for internal customers regarding service requests and incidents
- Handle incoming incident tickets according to established procedures and policies
- Manage customer interactions (calls and tickets) professionally and efficiently
- Monitor the IT landscape and perform control and system health checks
- Collaborate with internal teams to ensure system stability security and performance
- Process fulfill and follow up on service requests
- Track incidents and deliver professional solutionoriented support
- Work closely with 2ndlevel support to deepen understanding of applications and jointly resolve issues
Requirements
- IT support experience is preferred; however motivated graduates with a strong willingness to learn are also welcome
- Knowledge of IT systems (must have Windows; Linux is a plus) and eagerness to expand technical skills; additional foundational knowledge (networking Active Directory O365 Entra ID) is an advantage
- ITIL knowledge is preferred
- Strong customer orientation with the ability to listen attentively and respond empathetically
- Ability to communicate professionally even in challenging situations ensuring customers feel supported and understood
- Fluent and professional communication skills in English and German both written and spoken
Join a midsized company with an international footprint where you will take on a varied exciting and challenging role. You will work in a modern environment alongside a highly motivated team with attractive employment conditions
Key Skills
- Baan
- English Language
- Ideas
- Access
- Games
- Application Management
About Company
Fides is the global market leader in multibank connectivity, payments, and transaction communication. As a market leader for over 100 years, Fides is committed to the principles of open banking, making treasury and financial operations as efficient, transparent, and secure as possible ... View more
