Product Support Specialist
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
OVERALL OBJECTIVES : To
The eQMS Application Administrator / Quality Systems Specialist provides daytoday operational support onboarding and transactional data entry within enterprise Quality and Document Management Systems (e.g. ETQ / eQMS).
This role primarily supports IT Solutions staff and Quality Systems teams across multiple geographies ensuring accurate execution of routine system activities that enable global quality system operations. The position is executionfocused and operates under established procedures and direction from the eQMS Support Manager. This role does not manage system implementations training programs or validation ownership.
SPECIFIC ASSIGNMENTS :
- Perform routine system administration and data entry activities in ETQ / eQMS including:
- User onboarding account creation role assignments and access maintenance
- Document control metadata entry and document lifecycle updates
- Maintenance of system master data and reference data as assigned
- Ensure accuracy completeness and timeliness of all system records.
- Execute all activities in accordance with approved SOPs work instructions and governance standards.
OTHER ASSIGNMENTS :
- Support IT Solutions and Quality Systems teams during peak workload periods.
- Participate in system testing or user acceptance activities as assigned without ownership responsibility.
- Perform additional administrative or system support tasks as needed.
EVOLUTION :
- In a fastgrowing organization strong performance may lead to expanded system administration responsibilities senior support roles or specialization within eQMS or Quality Systems Support.
PERFORMANCE APPRAISAL CRITERIA :
- Accuracy and timeliness of onboarding and administrative system activities.
- Responsiveness to IT Solutions and global support requests.
- Adherence to SOPs data integrity standards and governance requirements.
- Audit readiness of maintained administrative records.
QUALIFICATIONS
Minimum Educational Qualifications
Bachelors degree or diploma
Minimum Experience
13 years of experience in system administration quality systems support or a regulated IT environment.
Experience performing transactional system administration or shared services support.
The Ideal Candidate Possesses
- Handson experience with ETQ eQMS or similar enterprise systems preferred.
- Strong attention to detail and data accuracy.
- Ability to follow defined procedures consistently.
- Good organizational and timemanagement skills.
- Experience working with IT Solutions or global support teams.
Additional Information :
Personal Skills:
- Customer-service oriented with a problem-solving attitude;
- Strong attention to detail and accuracy is essential;
- Entrepreneurial thinking and flexibility to change;
- Very good English communication skills (concise writing and orally convincing);
- Structured and clear writing skills;
- Proven ability to solve complex business problems using analytical reasoning;
- Demonstrated positive attitude self-motivated team player.
Required Qualifications:
- MCA or Bachelors in Engineering Computer Science or equivalent.
PERFORMANCE APPRAISAL CRITERIA: Eurofins has a strong focus on Performance Management system. This includes quarterly calibrations half-yearly reviews and annual reviews. The KPIs shall be set and may vary slightly between projects. These will be clearly communicated documented during the first 30 days of your joining.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Sales Experience
- Marketing
- Customer Service
- Communication skills
- Military Experience
- Retail Sales
- Product Demos
- Customer Support
- Product Management
- Product Development
- Unity
- Microscopy
About Company
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eur ... View more
