IT Technician (onsite)
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
General objective of the role
As an IT technician reporting to the IT Team Leader you will act as the first line of support for service requests and incidents. Your primary role is to be the first point of contact for IT requests providing support to users for any questions issues or problems related to IT.
You will be responsible for troubleshooting providing technical assistance for equipment failures performing installations and conducting maintenance on IT equipment. You will also analyze IT needs recommend and purchase IT material and manage end-user inventory.
In this role you will participate in various IT projects and contribute to their success. You will carry out all other requested tasks and assume full accountability for the responsibilities assigned to you.
Travel: Occasionally
Main responsibilities
Be the first point of contact for employees needing technical assistance and provide excellent technical support to these users;
Log information on users calls and requests in our ticket management tool. Carry out resolution attempts and ensure communications and follow-up (analysis troubleshooting attempts solutions etc.) according to the standards processes and best practices in place;
Install configure maintain update diagnose and correct problems related to the use of computer equipment such as computers printers tablets cell phones and software;
Maintain technical documentation and procedures up to date;
Determine the IT/technical needs of users make purchases receive the equipment and carry out its installation;
Participate in the deployment and support of new technologies;
Educate staff on policies and procedures to resolve or prevent technical and/or security issues;
Manage and maintain the inventory of the sites IT equipment (software and hardware) in the tool provided for this purpose. Dispose of the equipment according to the standards and procedures in place;
Work closely with the corporate IT support team to maintain user support operations;
Participate in various team meetings;
Work in collaboration with different members of the IT team and if necessary escalate problems that cannot be resolved to the right IT managers.
Secondary Responsibilities:
Perform when necessary all other tasks related to his service and for which he has the necessary expertise and knowledge;
Occasionally participate in the development and improvement of processes.
Qualifications :
Necessary Qualifications
A bachelors degree in Information Technology Computer Science or a related field or a combination of education and equivalent practical experience;
Good written and spoken English;
Knowledge of ITIL methodology;
Practical knowledge of IT;
Proficiency with Microsoft Operating Systems & applications and basic networking.
Preferences (assets)
Knowledge of the manufacturing environment;
Comfortable using IT and technology tools (such as GSuite MS Office Jira Service Management).
Competence profile
Excellent sense of customer service;
Excellent problem-solving and analytical skills;
Strong sense of organization prioritization and time management;
Strong interpersonal skills;
A team-oriented work ethic with the ability to work autonomously and manage frequent interruptions;
Communication and writing skills;
Flexibility and availability to work outside of normal working hours for urgent issues or maintenance.
Additional Information :
Compensation and benefit would be as per the market standard.
About Us
Canam Group specializes in designing and fabricating metal components for the North American construction industry. The company is active in the sectors of buildings and infrastructure. Canam Group operates 22 plants in Canada and the United States as well as engineering offices in Canada Romania India and the Philippines and has around 5100 employees.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- IT Experience
- Network Administration
- Active Directory
- LAN
- Computer Networking
- Computer Skills
- Windows
- Remote Access Software
- Help Desk
- IT Support
- Operating Systems
- Troubleshooting
About Company
Canam Group has been providing an exceptional service to every one of their clients for over half a century. Our values and mission can be felt in all of our business decisions.
